InSource ServiceNow Careers & Jobs

External – Contract

Project Manager

100% remote position
12 months extendable Contract
C2C OK

***Candidates MUST have experience in Property & Casualty Insurance domain***

Position Summary
Position is responsible for successful delivery of project initiatives for the organization and its group of companies. This position resides in the organization’s Portfolio and Project Management Group and executes business plan projects that enable realization of the strategic objectives and tactical business plan goals of the organization.

Responsibilities

  • Manages IT projects from start to finish.  Projects may consist of one or a combination of implementation or customizations of commercial off-the-shelf insurance software applications; mobile/web technologies, system integrations; software upgrades, Intelligent Automation (RPA) and infrastructure (hardware).
  • Manages at up to three (3) or more projects simultaneously, depending on project complexity, duration and lifecycle phase. Average duration of most projects is 6 – 8 months.
  • Manages a project team of matrixed resources. Resolves challenges presented by resource and schedule availability in matrixed organizations (project team members, including the PM, are rarely 100% dedicated to a single project).
  • Builds effort-driven and auto-scheduled project schedules using MS Project/Project Server.
  • Reconciles project team time cards from time card system with planned hours in project plan; investigates and resolves variances between planned and actual time reported on time cards; adjusts project task effort/duration with the project plan as necessary to maintain correct forecast of ETC.
  • Maintains and reconciles the project financial forecast in the project financial accounting tool; investigates and resolves variances between forecast and actual project costs. Proactively releases excess project funds if not needed or requests additional funding when necessary due to requested baseline changes.
  • Prepares an Initial Charter that describes the project scope, schedule, budget and deliverables at a high-level and defines the target date and cost to complete the project Planning phase.
  • Prepares an Amended Charter that describes the committed project scope, schedule, budget and deliverables after project planning activities (detailed requirements and design) complete, adjusting estimates made in the Initial Charter as necessary due to discoveries made in Planning.
  • Utilizes established Project Change Request processes to manage proactively all requests to change the approved baseline of a project.
  • Accurately follows all documented PPM processes, procedures and templates.
  • Anticipates, identifies, and manages project risks, issues, assumptions and decisions; escalates in an appropriate and timely manner.
  • Monitors and controls the Execution (coding, testing) phases; works with QA Lead to secure all testing environments, ensures there is a test plan and strategy in place for QA testing; may act as the coordinator for UAT planning and execution activities.
  • Prepares deployment (implementation) plan in collaboration with the project team; assures all necessary approvals have been obtained to migrate project solution from lower environments to production.
  • Ensures appropriate preparation and execution of service transition activities from development teams to operations teams.
  • Monitors and controls post-implementation acceptance of the project; manages support activities for the new solution for at least 30 business days (warranty period).
  • Accurately closes project by preparing a Project Close Summary Report and completing project plan in PPM tool.
  • Prepares twice-monthly project status reports for each assigned project that explain project pro.
  • Meets regularly with project team(s), business sponsors/stakeholders, portfolio manager(s), PPM Delivery Manager (PM’s direct manager), and monthly with AVP of PPM Delivery and Operations or as required by project workload.

Core Competencies

  • 5+ years of current project management experience delivering IT projects with a minimum budget of $150K.
  • Has successfully delivered IT projects from start to finish with timelines less than 1 year.
  • Familiar with or has used effort-driven project planning techniques in MS Project.
  • Demonstrates high-levels of capability in all project management competencies, including: planning, executing, monitoring and controlling of IT projects.
  • Must have experience with MS Project 2016; MS Project Server is desired but not required.
  • Experience managing vendors, requesting and executing SOWs.
  • Demonstrates a personal sense of urgency to complete day-to-day work. Must drive for results from self and project team members. Must know when to push back on perceived limitations and when to be flexible and accept the limitation.
  • Exercises strong leadership capabilities; presents “executive presence” – especially when delivering difficult messages to stakeholders and leaders; calm and collected under pressure; takes accountability for entire project and outcomes.
  • Demonstrates strong customer focus; is responsive, consultative, collaborative and accurate in work approach. Considers project impacts and outcomes from the business (customer’s) perspective.
  • PMP credential in good standing or plans to obtain PMP within 12 months
  • Experience directly managing and forecasting project financials (reconciling invoices, timekeeping, etc.)
  • Able to create clear, concise messaging to all organizational levels.
  • Exercises sound judgment, making informed, successful decisions from a set of complex options.

ServiceNow Project Manager

InSource, Inc., an Elite Services and Sales Partner of ServiceNow, a company that specializes in IT Services Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) is seeking a Project Manager (PM) to coordinate the execution and implementation of customer deployments.  The selected candidate will have the opportunity to put their project management skills to the test in a creative and fast-paced environment.  The Project Manager is accountable for all facets of the project lifecycle and relationship management with the project stakeholders.  Each PM is responsible for overseeing a portfolio of projects.

Location: N/A

Workplace: Remote

Compensation: Hourly – Market Rate

Responsibilities:

  • Manage large-scale projects or multiple small to mid-range projects with overall responsibility for the project’s success.
  • Work with project sponsor(s) and the team to establish project performance goals, metrics, and baselines.
  • Implement and follow PMP standard methodologies, processes, and tools to develop and maintain project documentation, work plans, and project deliverables.
  • Guide others in the use of the methodology and tools.
  • Manage and motivate project teams, plan work assignments and schedules, and ensure deliverables are completed on time and within budget. Guide and monitor work performance.
  • Coordinate project activities as appropriate.
  • Maintain accountability to leadership for project delivery and direction
  • Establish and maintain effective communications with team members, stakeholders, senior management, and contacts. Communicate project status to identified stakeholders through routine status reports and meetings.
  • Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues.
  • Ensure all project time is accounted for and project and team member activities are routinely collected and reported in a standard fashion.
  • Estimate resources needed on projects to ensure success.
  • Where appropriate, coordinate vendor activities to ensure project success.
  • Assist in the advancement of project management competencies, including the development of methodologies and frameworks, development and conduct of education/training, completion of quality reviews, and coaching/mentoring of others engaged in project management activities.

Experience and Skills:

  • PMP Certification
  • Minimum 3-5 years’ project management experience to lead projects as well as guide others on project management techniques.
  • Manage the project requirements and deliverables
  • Liaison between appointed project leads and corporate project management to assure the overall direction and integrity of the project
  • Maintain an awareness of potential interdependencies with other projects and their impact
  • Experience with Project Management Life Cycle
  • Monitoring project risks and execution
  • Other day-to-day assignments as needed

Beneficial Attributes (desired but not required):

  • Knowledge of ServiceNow implementation
  • Experience with UTC environment
  • CSM
  • Operational Readiness Lead experience

ServiceNow Client Director

InSource, an Elite Sales / Services Partner for ServiceNow is growing and has an immediate opening for a motivated sales professional with 1-2 years of ServiceNow experience in a sales or presales role.   The successful Client Director will be consultative, solve client problems, and sell implementation services and licensing for ServiceNow’s platform.   

There is flexibility in the location of the Region/Territory across the US as we are looking to expand our Territory coverage and are seeking the best candidate available. You will be responsible for InSource’s existing client base in your territory and are expected to expand the client base for the given territory.

Location: N/A

Workplace: Remote

Compensation: Hourly – Market Rate

Responsibilities:

  • Prospecting/Lead Generation
  • Prospect and close new clients 
  • Qualify new prospects uncovered through own activities 
  • Work with clients to identify needs and the best solutions to address those needs 
  • Create and present solution presentations and proposals to meet client needs for projects and services 
  • Close proposals to meet quarterly and annual quota objectives 
  • Conduct a smooth hand-off of new projects to the technical team 
  • Collaborate with a technical engineer to determine the best solution options to present to the customer 
  • Keep all sales activities in the CRM system (Salesforce)

Experience and Skills:

  • 5-years of outside solution/enterprise software sales experience with responsibility for prospecting through closing 
  • 1-2 years selling ServiceNow 
  • Proven success in meeting individual quotas and objectives 
  • Excellent verbal, written and listening communication skills 
  • Experience managing clients in a CRM system 
  • Professional attitude and appearance
  • Prospecting, networking, email, and social prospecting 
  • Partner with ServiceNow Account Executives to help drive new business 
  • Ability to work with customers to identify long and short-term needs 
  • Ability to work with a broad range of solution options (services and products) to prepare proposals for clients 
  • Professional presentation skills including PowerPoint presentations 
  • Good time management and organizational skills

Beneficial Attributes (desired but not required):

  • A Practitioner and/or Functional experience in IT or Customer Support 
  • Selling ITSM, ITBM, or CSM Platforms
  • Selling business software in the HR, Security, or IT Operations Mgmt. industries 
  • Knowledge of PaaS

Developer – Angular FE

Location: N/A

Workplace: Remote

Compensation: Hourly – Market Rate

Responsibilities: Strong FE Angular Engineer with NodeJS, MongoDB, and AWS experience

Experience: 3-5 years experience

CyberArk Administrator

Location: N/A

Workplace: Remote

Compensation: Hourly – Market Rate

Responsibilities: CyberArk Administration skills.  Be able to troubleshoot and resolve issues.  Assist with any implementation with this product as well.  The person must be able to work independently.  Account creations, administrations, and deletions.  Understanding of CyberArk policies.

Experience: 5+ years experience

UI/UX Resource

Location: N/A

Workplace: Remote

Compensation: Hourly – Market Rate

Responsibilities: This role will be working on digital products for agents to be successful. Not looking for marketing-style candidates. Anyone coming from a corporate application background will likely be a good fit.

Experience: 3-5 years experience

Business Control Manager

Location: Ewing, NJ or Yardley, PA

Workplace: Remote / InHouse

Compensation: Hourly – Market Rate

Responsibilities: The Business Control Manager (BCM) equips the business with the risk expertise and resource capability to meet the client’s goal of managing risks, complying with regulatory requirements, and meeting contractual obligations. The BCM continuously assesses and improves the business control environment to ensure its risk management capability.

Experience: 3-5 years experience

Data Analyst

***Candidates MUST HAVE experience with IVANS systems in Property & Casualty Insurance domain***

Location: 100% Remote position (candidate needs to work by EST hours)

Workplace: Remote / InHouse

Compensation: Hourly – Market Rate
6+ months renewable contract
Corp-to-Corp candidates are welcome to apply

Experience: 5 years of experience performing data analysis for integrations between systems: input, and output message data, including internal translation, data validation.

Position Details

  • Must have experience with IVANS or similar systems in Property & Casualty Insurance domain.
  • Solid experience in creating data mapping from source data to target data based on business requirements.
  • Tracing unexpected results back to their source and diagnose underlying issues.
  • Working with third party data providers to analyze and integrate offerings.
  • Expertise in understanding business requirements and creating data models.
  • Excellent skills in SQL and data modeling tools to investigate data and design for data cleansing.
  • Strong analytical and problem solving skills, documentation and communication skills
  • Bachelor’s Degree in Computer Science or similar major, or equivalent work experience.

Security Analyst

Location: Ewing, NJ or Yardley, PA

Workplace: Remote / InHouse

Compensation: Hourly – Market Rate

Responsibilities: The Information Security Analysts support the Corporate Security Program in the achievement, maintenance, and oversight of best practice and industry-standard physical, cyber, and logical controls on all Cenlar computing resources.

Experience: 3 to 5 years of direct job experience in Security and Technology controls for Financial Services

External – Permanent

IT Systems Engineer – SharePoint

Location: Willow Grove, PA

Workplace: Remote / InHouse

Compensation: 100K – 115K

Responsibilities: Support Microsoft 365 platform cloud services with a primary focus on SharePoint (Cloud and On-Prem), OneDrive, Teams, and the Power Platform.

Experience: Minimum 6 – 8 years experience

IT Systems Engineer – Microsoft 365

Location: Willow Grove, PA

Workplace: Remote / InHouse

Compensation: 90K – 100K

Responsibilities: Support Microsoft 365 platform cloud services with a primary focus on Office 365 Products, OneDrive, Teams, and the Power Platform.

Experience: Minimum 6 – 8 years experience

IT Systems Engineer – Intune

Location: Willow Grove, PA

Workplace: Remote / InHouse

Compensation: 95K – 105K

Responsibilities: Implementing Intune and migrating devices from the current SCCM environment and support additional configurations activities related to using Intune. Serve as the technical lead for our Intune development and Intune expert for the team. Develop/design technical architecture for Intune projects and configurations.

Experience: Minimum 6 – 8 years experience

Systems Administrator

Location: Philadelphia, PA

Workplace: Remote / InHouse

Compensation: 100K – 110K

Responsibilities: Strong working knowledge of Windows servers and related application environments. Working knowledge of AWS infrastructure and services with Infrastructure-as-Code experience. Working knowledge of Microsoft Azure, O365, Exchange Online, and InTune/Endpoint Manager.

Experience: 5+ years experience

InSource offers full medical, dental, and vision benefits, as well as an array of optional benefits, 401k matching, PTO, travel opportunities, flexible remote and onsite officing, and other perks. We want to attract and retain quality talent to become a member of the team contributing not only to InSource’s success but more importantly, to our customer’s success.

ServiceNow Careers

ServiceNow, Inc. is a cloud-based American company that helps organizations improve operational work forces by automation tasks. ServiceNow, Inc. was established in 2004 with its headquarters in Santa Clara, California. Evolving as an IT Service Management company, ServiceNow has come a long way to becoming the enterprise service management platform for business that connects all organization work forces from customer service to human resources and security. ServiceNow market share is almost triple the share of its competitors. All these factors have caused ServiceNow to become one of the best career options to choose from.

ServiceNow Job Opportunities

ServiceNow Jobs are always in high demand. ServiceNow is the industry leader with it’s large growing IT platform of cloud-based service offerings. ServiceNow Jobs are stable career options for technical experts. With ServiceNow Careers, there are many opportunities to grow and learn. Career opportunities range from developers to architects and administrators. Most ServiceNow employees have diverse backgrounds and come from different practice areas. The average salary of a ServiceNow employee is almost 100k. Moreover, ServiceNow Jobs ensure employees of global growth and exposure.

Servicenow Jobs on Your Resume

Each ServiceNow Job has various job roles that require different skills and expertise for success. Therefore, you should build your resume so that it highlights the necessary skills required for the ServiceNow Job role you are applying for. For a developer position, you need to list your programming language skills, your work on web applications and web technologies. If you are applying for a job role as a ServiceNow administrator, your experience and knowledge with system configuration and management, customizing databases, and testing workflows, can position you above others for that ServiceNow Job role.

ServiceNow Jobs Certifications

Consulting companies that work as ServiceNow partners require at least one certification to hire on and employee on their projects. You should take an official training course before trying to get a certification and become a Certified ServiceNow Administrator (CSA) for a ServiceNow Job. You can also learn and take the ITIL V3 Foundations certification that is equally good and very much in demand. This is actually available on YouTube videos.

ServiceNow Jobs Interview Tips

While preparing for the ServiceNow Job interview, it’s important to focus your answers on practical hands-on expertise rather than theoretical knowledge because most interview questions are largely based on the candidate’s personal experience. It’s important to think about how you will answer questions like these so that you can explain how you were able to implement a concept on different projects you worked on in the past. If you are applying for a higher position the interview questions will be very focused on your experience implementing ServiceNow products, types of projects you have worked with and project outcomes. You will have to explain how you handled a project to keep it on track and explain why the outcome was negative if that was the case.

ServiceNow Jobs Salary

Like any other job, the ServiceNow Jobs Salary greatly depends on the job position, and your experience and skills. For example, an average salary for a junior developer position with anywhere between zero to two years of experience is about 60-90k while a senior developer can expect to earn up to 120-180k.