Digitize the Customer Service Journey
Operational excellence is taking financial institutions siloed legacy applications and inefficient front- and middle-office processes and moving them onto a platform that can monitor and alert the institution to opportunities for efficiency gains.
InSource will empower your agents and advisors to make more informative decisions through the streamlining of data and processes while making your financial products and services more secure during the customer journey.
The ServiceNow™️ platform implemented by InSource enhances the customer experience by improving operational processes within the institutions of banking, insurance, or wealth management.
Through the following actions, InSource can impact the quality of service to both customers and employees by categorizing incidents by type while holding all of the information that is needed to effectively process and resolve an issue.
- Unify departments, systems, and teams under one service platform to assign tasks across the enterprise
- Accelerate client onboarding and compliance by digitizing processes
- Personalize experiences by letting customers choose their engagement
- Solve problems proactively and create cases automatically with insights on trends