ServiceNow ITOM
- IT Operations Management Practice -

ITOM improves availability & optimizes service delivery

Improve your IT Visibility, Health, and Optimization With ServiceNow ITOM

Are you trying to identify anomalies and solve IT issues before they occur?   

InSource’s ServiceNow ITOM Practice helps organizations improve their Information Technology Operations Management through the deployment of ServiceNow IT Operation Management. Our knowledge and experience will assist you in detecting and diagnosing service issues while gaining visibility into your operations footprint.

Transform your CMDB with the use of ServiceNow ITOM by improving availability, increasing agility, and optimizing service delivery and spend.

 – Product Line Achievement –
ServiceNow ITOM

InSource’s ServiceNow ITOM Enterprise Products and Solutions Expertise

  • Event Management
  • Asset Discover
  • Orchestration
  • Configuration Automation
  • Service Mapping
  • Cloud Management
Contact a ServiceNow ITOM Expert

Event Management

ServiceNow Event Management monitors all IT infrastructural activities continuously and provides the IT team with warnings of individual failures. Additionally, Event Management allows the development of Configuration Item (CI) dependency maps that feature all business services supporting CI. This improves IT and business service availability. 

Asset Discovery

ServiceNow Discovery automatically scans your IT Infrastructure to find all devices and applications. It records all basic relationships between the devices and applications to populate the Configuration Management Database (CMDB) with information to allow better efficiency and accuracy.


ServiceNow Orchestration automates manual tasks across your IT Infrastructure. Orchestration reaches servers, applications, printers, and even remote services. This boosts your teams’ productivity by automating simple tasks like resetting passwords or distributing software usage rights.

Service Mapping

ServiceNow Service Mapping is an improved version of Discovery that develops complex maps of all interdependent configuration items based on what the business delivers. Service mapping eliminates the need for IT Service Agents to build maps in ServiceNow reducing data errors and improving accuracy.

Cloud Management

ServiceNow Cloud Management allows easy delivery and optimal management of cloud resources. Cloud Management helps your IT team fulfill resource requests and monitor resource consumptions leading to usage optimization and cost reduction. 

Modernize IT Operations Management – ServiceNow ITOM

ServiceNow ITOM solves the two main issues faced by IT today; legacy tools and approaches no longer work to understand the specific infrastructure components behind each service and they cannot map costs to providing real-time services by the department. ServiceNow ITOM can map each service to its underlying infrastructure displayed in an intuitive dashboard that lets IT drill down into a detailed map of the systems and health behind any service.

CMDB Health Check

An InSource CMDB Health Check can help you determine where you are today, the gaps that may exist, and a roadmap to your CMDB’s future.

Ask Yourself These CMDB Questions:

  • Is your CMDB ready for Service Mapping?
  • Does your CMDB actively decrease resolution time
  • Does your CMDB simplify the audit process?

If your answers are no, then it is time for a health check.

Contact a ServiceNow Implementation Expert

InSource Health Check Methodology:

  • Review Existing CMDB Configurations & Documentation
  • Current & Future State Workshops with CMDB Stakeholders
  • Documenting Functional and Technical Assessment, Findings & Recommendations
  • Building a CMDB Roadmap

Topics Covered:

  • Review Goals & Objectives
  • CMDB Population Concepts & Methodologies
  • Discovery, Service Graph Connectors, ACC, & other integrations
  • Configuration Management Concepts & Best Practices
  • Asset vs. Configuration Items
  • Common Service Data Model (CSDM)
  • CI Attributes
  • IRE Best Practices
  • CMDB Health Dashboard
  • Discuss Future State
  • Roadmap

Health Check Outcomes:

  • Decrease MTTR
  • Decrease Number of Incidents
  • Operational Efficiency
  • Audit/Compliance
  • Service Management

Use of Artificial Intelligence in IT Operations Management with ServiceNow ITOM

Artificial Intelligence for IT Operations, is an approach to IT operations management that leverages AI and machine learning to automate and improve the efficiency of IT operations. In ServiceNow ITOM, AIOps refers to the use of AI and machine learning algorithms to improve the visibility, control, and automation of IT operations.

How AIOps Can Help in IT Operation Management?

  • Intelligent Event Management: AIOps in ServiceNow ITOM can automatically identify and prioritize events based on their severity and potential impact. It uses machine learning algorithms to correlate events from multiple sources and provide actionable insights to IT operations management teams.
  • Predictive Analytics: AIOps can help IT operations management teams to predict potential issues before they occur. By analyzing data from historical incidents and events, it can identify patterns and trends that may indicate future issues.
Service health with AIOps from ServiceNow

Why traditional event management approaches fail—and how ServiceNow delivers.

Are you unhappy with your current event management tool? ServiceNow ITOM is different from traditional event management tools with superior intelligence, service visibility, and the artificial intelligence for IT operations (AIOps) that you need. ServiceNow ITOM AIOps provides accurate, real-time data combined with intelligent processing to reduce noise within your data and help you diagnose and correct service outages quickly.

InSource Delivery Methodology For ServiceNow ITOM

ServiceNow ITOM Project Delivery Team

Delivery Executive
Account Executive
Project Manager
Solution Consultant
Solution Architect(s)
Technical Consultant(s)

Broad Portfolio Of ServiceNow️ Solutions

As an Elite ServiceNow️ Certified Partner, InSource’s ITOM Practice has the experience and expertise to provide the entire ServiceNow️ ITOM ecosystem to your organization. We are here ready to assist you.