ServiceNow CSM
– Customer Service Management –
Customer Workflow

Insource’s ServiceNow CSM Services

Improve IT Service Operations

Trying to go beyond normal customer service solutions?

InSource’s CSM Practice has the expertise to improve service operations and engage customers with integrated digital workflows that will solve customer problems by connecting customer service with other teams throughout the organization to resolve issues quickly and proactively.  Go beyond regular customer service by bringing together front, middle, and back offices.

Our industry knowledge and platform expertise can help you automate these recurring requests and intelligently route tasks to the right group, thereby, streamlining resolutions.

ServiceNow CSM: Product Line Achievement 

InSource’s ServiceNow CSM Enterprise Products and Solutions Expertise

  • Case Management
  • Advanced Work Assignment
  • Agent Workspace
  • Guided Decisions
  • Self-Service
  • Virtual Agent
  • Knowledge Management
Contact a ServiceNow CSM Expert
Insource’s ServiceNow CSM

ServiceNow️ Customer Service Management

Bring your front, middle, and back offices together to drive customer solutions and solve more problems with ServiceNow️ Customer Service Management. With ServiceNow️ CSM, you can instantly handle common customer requests and proactively address customer issues while reducing case volume and costs at the same time. Among the available tools are a virtual agent, a playbook for customer service, industry data models, and more.

Connect CSM and field service agents with ServiceNow️ Field Service Management

ServiceNow️ Field Service Management

Keep your customer service and field service agents connected at all times with ServiceNow️ Field Service Management. Manage location-based work safely and efficiently and fix problems before your customers even know they have them. Coordinate with third-party service contractors and automate work with Dynamic Scheduling and Central Dispatch. Keep your customers informed and avoid the frustration that comes with miscommunication between agents in the field and those back at the office. 

ServiceNow️ CSM Overview

ServiceNow️ CSM enables you to provide service and support to your customers by offering omnichannel service through different communication channels, like social media, self-service, phone, chat, virtual agent, and more. Customers can use these channels to communicate efficiently with your organization and enhance their customer service experience. Create and distribute cases to available customer service agents based on skill sets and work efficiently between teams and departments using workflow and collaboration.

InSource ServiceNow️ Delivery Methodology

ServiceNow️ CSM Project Delivery Team

Delivery Executive
Account Executive
Project Manager
Solution Consultant
Solution Architect(s)
Technical Consultant(s)

InSource CSM Insights

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Broad Portfolio Of ServiceNow️ Solutions

As an Elite ServiceNow️ Certified Partner, InSource’s CSM Practice has the experience and expertise to provide the entire ServiceNow️ CSM ecosystem to your organization. We are here ready to assist you.