ServiceNow Training

InSource offers a variety of packaged and custom training options to meet your specific business needs.

Click the class title below for detailed information on each training solution:

Fulfiller User Training
(project-based training)

InSource will work with your Process owners using a “full-training” or a “train-the-trainer” approach and ensure that Fulfillers are fully trained on applications and ready for go-live.

ServiceNow Fundamentals Training (SN Certified Training) 
This 3-day course will summarize the fundamental platform features and tools, including the user interface, the database schema, tools to implement common configuration needs across the platform, and introduce advanced features and functionality, such as scripting and application development.

ServiceNow ITSM Implementation Training (SN Certified Training)
During this 3-day interactive training course, students will work from a backlog of stories (requirements) to configure ITSM applications in ServiceNow.  These stories represent the most common implementation requirements for each application, providing students with practical experience that may be leveraged immediately for ServiceNow implementations.

ServiceNow CSM Fundamentals Training (SN Certified Training)
This 2‑day interactive course addresses the setup, configuration, and usage of the ServiceNow Customer Service Management application. This course is designed for Administrator’s responsible for configuring and managing the Customer Service Management application.

ServiceNow ITSM Fundamentals Training (SN Certified Training)
This 2-day training course explores the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs. Course focuses on the baseline capabilities and the touch points between ITSM applications.

ServiceNow PA Fundamentals Training (SN Certified Training)
This 2‑day interactive technical training course addresses the setup, configuration, and usage of the ServiceNow Performance Analytics application (Premium version). The course is designed for Administrators, Analysts, and Business Process Owners who require deeper service and process insight and how it is achieved through the Performance Analytics tool.

ServiceNow Authorized Training Partner - InSource

InSource is a ServiceNow Authorized Training Partner, a recognition of our expertise and experience with the ServiceNow platform. E-mail us at to set up a free discovery session and quote.