What You Need to Know About the New Jakarta Release

On July 19, 2017, ServiceNow released the newest installment of their platform: Jakarta. Named after the Indonesia’s capital city Jakarta, a city known for its rich diversity of cultures and communities located on a one of a kind archipelago. Much like how Jakarta brings together communities to develop it’s thriving city, the new ServiceNow update is built on improving online communities within the platform to grow and prosper together.

The release of Jakarta has brought on several changes to the platform that will continue to help organizations automate and streamline their business’ processes. If you are interested in upgrading your platform or are eager to learn more about the updated features, InSource has put together a list of the top 7 changes that will make an impact for your organization.

ServiceNow Jakarta Platform Updates

1.  Changes to the Platform Interface
Previously referred to as the “ServiceNow” platform, ServiceNow has changed the name of their platform in Jakarta to the “Now” platform. Along with the new name, you’ll notice that the updated, fresh interface within the new application aims to help users and administrators get the most out of the platform.

  • Guided Tour
    The Guided Tour Designer will help increase the end-user productivity within the platform, ultimately reducing tickets within the help desk. Administrators can create guided tours in the embedded support that will help walk users through the platform to better understand the requirements.
  • Notifications
    The Now platforms give users to ability to set and manage their own notification preferences from a central location, including subscriptions and devices for receiving them.

2. ServiceNow Express
In Jakarta, the ServiceNow Express platform has been migrated and is now a part of the core ServiceNow platform. Express customers will no longer need to perform a conversion to transition into the core ServiceNow platform where they’ll be able to take full advantage of its premium features including IT Operation Management, IT Business Management, Performance Analytics and more.

3. Performance Analytics
The new, updated capabilities for Performance Analytics allows organizations to track and collect data to help make better business decisions.

  • Interactive Analysis gives you the ability to quickly explore real-time data using visualizations
  • Advanced Forecasting provides organizations with forecasting based on real-time, adaptive data using machine learning algorithms. Organizations can personalize forecast lines to identify trends and set alerts for targets.
  • Report Designer allows users to create meaningful reports through a guided process. In addition to creating reports from data collected within your instance, the updated ServiceNow platform allows you to import Excel spreadsheets containing data collected outside your instances to create reports.

4. Governance, Risk, and Compliance: Vendor Risk Management

The updated Vendor Risk Management application within the updated platforms provides a central location for managing vendor portfolios, stakeholder relations and cross functional processes. By integrating with the Governance Risk and Compliance applications, the Vendor Risk Management platform continuously monitors, detects and works to correct potential risks in your organization’s vendor environment. This allows vendor management to efficiently align with your organization’s management and security standards while providing top-down visibility for compliance with controls and risks.

5. Communities
One of the most notable features for the Jakarta release is the ServiceNow communities. Previously, users would have to go online to discuss best practices of products and/or services. With the launch of ServiceNow communities, users can engage and interact within your organization in the following ways:

  • Communicate Platform Upgrades
  • Forums to Discuss Best Practices and Solve Issues
  • Product Feedback

6. Security Operations: Trusted Security Circles
Trusted Security Circles is a brand new application within the Jakarta release that is a channel specific to sharing security threat intelligence. Cybersecurity is a hot button issue right now for any size business, which makes the release of ServiceNow Trusted Security Circles beneficial.
Circles can be organized by industry, geography or supply chain in which IT security teams can anonymously share data with their peers, customers, and suppliers. Trusted Security Circles can be mutually beneficial as they can help sending organizations to identify whether the activity they’re tracking is a targeted attacked or broad-based. Likewise, receiving organizations are made aware of attacks happening and prepare for any potential future attacks.

7. Enterprise Onboarding and Transitions
This much-anticipated application allows organizations to quickly establish and manage employee lifecycle events between departments on a single service platform. Within the Enterprise Onboarding and Transitions application, processes that begin in HR but span over multiple systems and departments can be automated and streamlined including employee onboarding, offboarding, relocation and leave of absences. This application can drastically improve HR processes providing consumer-like service that makes it easy for employees to be employees.

More information on the ServiceNow Jakarta Release

Interested in a Jakarta Upgrade Analysis?

If you’re considering upgrading to Jakarta or interested in how it can impact your organizations, as always the InSource team is ready to answer your questions! Contact us today to learn more about the Jakarta release and set up your Jakarta upgrade analysis.

Strategic IT Recruiting: Positioning Your Company and Job Description for the Perfect Candidate

Currently, the unemployment rates for many IT positions are very low. For many IT positions the demand exceeds the supply, which means hiring top tech talent for your organization won’t be getting easier anytime soon. We see strong demand across the marketplace for technology expertise, including Application Developers. With such high demand for development talent and so much “noise” in the market place from hiring companies and IT staffing companies, unless you have a personal connection or come in contact with a developer at the perfect time, chances are your outreach messages will get lost in the mix or fall onto deaf ears. Getting the attention and sparking the interest of qualified prospective candidates can be a challenge, especially as it appears that tech talent views most of the available positions as interchangeable.

In addition to application developers, the skill sets that we see significant demand for are cyber security specialists, business intelligence specialists and ServiceNow implementation specialists. Top candidates who possess these skills and are experienced in these areas routinely evaluate potential employers and positions and can be difficult to impress. So, how can organizations attract and recruit top tech talent in such a competitive market? Simple, impress the best candidates, position your organization as a desirable workplace for your employees and outperform your competitors.

Selling Your Organization to the IT Talent

In today’s fast paced, tech driven environment, developers view the technology aspect of positions as a given; it’s expected that they will work with the latest tools and updated platforms. Rather, it’s often the non-tech aspects of a position that developers are seeking.
Developers are looking for cultural fits and they’re looking for a work/life balance. What exactly does your organization offer them that most competitors can’t? Maybe it’s your location, advancement opportunities or the flexibility to work remotely. Maybe it’s your catered lunches or weekly dart tournaments.
Candidates are looking to gain as much insight about your organization as they can before they even consider your opportunity. Some key information they’re looking for answers to is:

  • What would compel a prospective employee to leave their current position to come work for your organization?
  • Why are you hiring for this position?
  • How does your organization help grow its employees within their careers?
  • What do your current employees enjoy most about your company?

In what ways does your organization make a difference, not just a profit?
While answering these questions may be simple, the tricky part is communicating the answers to potential candidates to attract their interest before the interview process starts. This is the information and insight about your company and the position that needs to be communicated in job postings to gain attention and spark interest.

Matching IT Talent to the Position

Your ultimate goal when filling a position should be to find the best possible candidate who truly fits your organization, not to attract the most applicants possible. While it is critical to attract top tech talent to your organization, it’s more important to find a candidate that suits your organization’s needs, and aligns well to your company’s culture.
A resume can only tell you so much about a person, for this reason, it’s important to have polished people skills and know the right questions to ask to determine if a candidate is a good fit. Gone are the days of matching requirements and keywords from a job description to skills on a resume, instead consider recruiting by matching both the person to the position and company culture to the candidate.

How an IT Staffing Company Can Help

Recruiting, especially in the IT industry, is a developed skill that shouldn’t be treated as a secondary task to a manager or department leader, as today’s market is candidate-driven and very competitive. At InSource, our mission is to find not only the most qualified candidates but also candidates that are the best fit for your organization’s culture, needs, and goals via a thorough screening process. Our experienced and highly qualified IT staffing specialists will work with your organization to understand your needs and deliver top tech talent, ultimately saving your organization time, stress and a poor hiring decision.

If you are an organization in need of ServiceNow talent and IT staffing services, contact us today to find out how InSource can expand your IT team with top tech talent and ServiceNow training.

If you are a technology worker seeking employment, please visit our careers page to see a full list of open positions.

AWS Solutions Architect

Full time, W2 role

This is a telecommuting position, with 30% travel requirement

 Job Description

The Solutions Architect will be responsible for pre-sales support, solution design, pricing, documentation and turnover to ensure a successful implementation of AWS offerings. The Solutions Architect will have an impact on the organization strategically; through feedback and improvements upon product strategy, pricing, big deal processes and ‘Voice of the Customer’ contributions from Operations and Implementation to continually improve solution design quality.

The Architect will use a consultative selling approach, identify client business issues, determine client desired outcomes and architect an information availability solution that utilizes all of company’s products and services.  The Architect will manage the communication among various internal groups, such as Enterprise Solutions, Sales, Support, Operations, Legal, Contract Admin and executive team, to drive sales success, by adhering to company guidelines and procedures.  The Architect will prioritize and maintain sales pipeline within assigned region, act as a brand ambassador for the company, provide feedback into new and existing product portfolio and strategic roadmap, partner with the sales team to design solutions for customers.  The Architect will account for both high level (ROM) and detailed development estimates for a proposed solution, and manage the processes with cross-functional teams as required to envision, define, design and monitor the implementation of complex solutions to the clients.  The Architect would drive efficiencies and changes within the Solutions Engineering organization through process improvements, mentor and coach the Sales organization.  The Architect must be able and be flexible to travel about 30%.


  • 7+ years in a consumer-facing role in solutions engineering/architecting and sales.
  • Minimum 3 years assessing clients’ requirements and designing/developing pertinent AWS solutions.  Senior level expertise in presales, solution development, and implementation experience for complex AWS Cloud solutions
  • 5+ years in technical services, pre-sales support, or equivalent.
  • 5+ years of managed hosting services, networking, or equivalent.
  • 5+ years in a consulting (business or technical) role.
  • AWS Certified Solutions Architect Professional (AWS Advanced Networking Specialty certification preferred).
  • Enterprise architecture and integrated solution design.
  • IT Outsourcing design approach, datacenter transformation planning and design.
  • Cloud Computing solution design – VMware.
  • Windows, Linux and UNIX OS basics.
  • 3-tier web architectures.
  • LAN, WAN and security design.
  • Storage and backup technology design.
  • Basic understanding of high availability, business continuity & DR strategies & methodologies.
  • Managed Hosting, data replication/data mirroring.

To apply, please send your resume to

Senior Technical Support Engineer


The Senior Technical Support Engineer will be responsible for implementing, integrating and supporting Okta’s cloud technologies into complex IT environments across heterogeneous operating environments.

Role Duties and Responsibilities:

  • Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.
  • End-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • Internal and external point of contact on customer escalations and ensuring customer issues are resolved as expediently as possible.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Create process or troubleshooting documentation in the support knowledge base.
  • System administration of core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Supporting Identity Access Management solutions, LDAP, SSO, SAML, REST APIs, and WS Federation Supporting Cloud Applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.

Apply Today
Contact Luis DeJesus at to apply!

ServiceNow Architect- Philadelphia, PA

Philadelphia, PA
Contract to Hire

Must be able and willing to convert as a full time employee with the client
Job Description
ServiceNow Architect will drive best practices of ITSM and IT Operations Management. ServiceNow Architect will provide ServiceNow expertise, develop solutions to drive business practices, and be an innovative leader to enhance the use and leverage of ServiceNow across business functions. ServiceNow Architect will implement modules, conduct code reviews, and build scoped applications in ServiceNow, create APIs and data integration processes.


  • 3+ years of experience as ServiceNow Architect
  • ServiceNow Administrator Certification
  • ServiceNow Implementation Specialist Certification
  • Experience building applications, creating integration processes, overseeing upgrades
  • Experience implementing best practices, core ServiceNow functions, custom development
  • Experience working directly with business users and able to communicate effectively to drive requirements and determine solutions
  • ITILv3 Certification preferred

Apply Today!
Contact Kristin Arnoldy at to apply.

ServiceNow Developer Philadelphia, PA

Philadelphia, PA
Contract to Hire
Must be able and willing to convert full time with the client on their W2, client will provide sponsorship

Job Description
ServiceNow Developer will be responsible for working with ServiceNow ITSM modules including Incident, Change, Problem, as well as CMDB, Service Portal, Event Management and PPM. ServiceNow Developer will write business rules, develop workflows, schedule jobs, and work with web services, SOAP/REST and APIs. ServiceNow Developer must be strong with JavaScript and Jelly. ServiceNow Developer will build applications and work with end users and business teams to determine solutions. ServiceNow Developer will have the opportunity to expand their skills and knowledge in ServiceNow.


  • 2+ years of ServiceNow development
  • 2+ years of experience in the following modules: Incident, Problem, Change, CMDB, Software Asset
  • ServiceNow Administration Certification
  • Proficient in designing/developing workflows, catalog items, business rules, email actions
  • Proficient in web service integrations with REST and SOAP, and MID server configuration
  • Experience working directly with business users and able to communicate effectively to drive requirements and determine solutions
  • Experience developing applications in CMDB & Service Catalog preferred
  • ITILv3 Certification preferred
  • ServiceNow Implementation Specialist Certification preferred
  • ServiceNow Application Developer Certification preferred

Apply Today!
Contact Kristin Arnoldy at to apply.

.NET Developer- Philadelphia, PA

Philadelphia, PA
FTE (full time), direct hire opportunities, multiple positions
Positions open for mid level and senior level positions.

Job Description
.NET Developer will be responsible for application development using .NET technologies. .NET Developer will work with MVC, APIs, AngularJS, OOP, and ORM (preferably nHibernate) as well as WCF, SOAP & Rest, Linq and Entity. This is an Agile environment and the .NET Developer will deliver high quality solutions, establish standards and put forth best practices, mentor/guide/lead developers and coordinate architecture. .NET Developer will advise on development projects and be a key member of the development team. Senior level roles will mentor/guide junior developers.

.NET Developer requirements

  • 4-6+ years of experience with .NET development
  • 2-4+ years of experience with WCF, REST, SOAP, and APIs
  • Experience with AngularJS and/or Bootstrap
  • Experience with T-SQL, stored procedures, working with backend development
  • Experience with SQL database and other relational database
  • Experience with non-relational database is preferred

Fantastic work environment, benefits, salary package, etc.

Apply Today!
Contact Kristin Arnoldy at to apply.

Data Center Migration Specialist – Philadelphia, PA

Center City- Philadelphia, PA.
8-12 months Contract

Job Description
Data Center Migration Specialist will work with Infrastructure management and network design teams to assist on data center migration. Data Center Migration Specialist will work with server build outs, storage strategy, VMware clusters and replications. Data Center Migration Specialist will build virtual servers for data center environments.


  • Large Data Center migration experience
  • 7+ years of experience as a senior engineer
  • 4+ years of data center experience
  • 4+ years of experience with VMware builds
  • 3+ years of experience in storage configuration – NetApp, Nimble Storage
  • Understanding of iSCSI
  • Understanding of SIS or NTFS

Apply Today!
Contact Kristin Arnoldy at to apply.

Network Administrator Philadelphia, PA

Center City- Philadelphia, Pa.
Contract to Hire (6 months to hire)
The client wants to hire this resource full time after 6 months, must be willing and able to convert as an FTE

Job Description
Network Administrator will be responsible for VOIP administration, primarily Cisco technologies. Network Administrator will support telecommunications and network communications of the company. Network Administrator will work with Juniper routers and switches and Cisco routers and switches as well as Checkpoint & Palo Alto firewalls. Network Administrator will be responsible for working with dynamic routing protocols including BGP.


  • 4+ years of network administration
  • Experience with Juniper routers and switches, Cisco routers and switches
  • Experience with VoIP including softphones
  • Experience with Cisco Call Manager
  • Experience with CheckPoint firewalls
  • Experience with Palo Alto firewalls
  • Juniper certifications and/or Cisco certifications are preferred
  • Experience with data center migrations preferred
  • Certifications are recommended

Apply Today!
Contact Luis Dejesus at to apply.

Windows Systems Administrator- Philadelphia, PA

Center City- Philadelphia, Pa.
6 months + Contract Position temp role, possible extension

Job Description
Windows Systems Administrator will be responsible for Windows administration and work with Active Directory, DNS, and DHCP. Windows Systems Administrator will work with File Systems Management including NetApp. Windows Systems Administrator will work with VMware. Windows Systems Administrator will also be responsible for server administration, server issues, software releases, disaster recovery, back-up operations and scripting.


  • 4+ years of systems administration – Windows
  • 3+ years of VMware experience
  • Experience with Storage Area technology
  • Experience with file systems management, NetApp
  • Certifications are recommended

Apply Today!
Contact Greg Salvatico at to apply.