What is ServiceNow ITBM?

What is ServiceNow ITBM?

ServiceNow ITBM (Information Technology Business Management) is a suite of tools designed to increase the financial and logistical visibility within the business so leaders are able to map the costs of IT and business services.  This increased visibility allows IT departments to cut costs, improve efficiency, and align themselves with the overall goals of the business.  

Why Do Businesses Need ServiceNow ITBM?

With ServiceNow (ITBM) a business can improve the effectiveness of their project management, demand management and programs all while balancing the availability of resources.  ITBM from ServiceNow integrates solutions form Cost Transparency, to Project Portfolio Management. Utilizing ServiceNow ITBM solutions, businesses can leverage data and analytic metrics to improve the visibility of business services and drive cost-savings.  These functions are needed when a business is trying to manage demands or projects such as Agile, Waterfall or Scrum projects.  

ServiceNow ITBM Solutions Benefits


ServiceNow has several products and modules for ITBM that are designed to accomplish your ITBM goals. 

Project Portfolio Management:  Having a project strategy and executing that strategy are essential competencies for the success and growth of a business.  ServiceNow’s ITBM solution of PPM helps you complete projects according to plan while minimizing risk. This product can improve your business performance and advance your current capabilities by ensuring your projects are within budget, completed on time, and use appropriate resources. 

Demand Management: Running a business can be chaotic and overwhelming at times with the amount of both business and IT demands.  This ITBM tool from ServiceNow consolidates demands onto a single dashboard that assesses, manages, and forecasts demands. At the same time, the demand management system is able to balance the needs of customers.

Resource Management: Resources Management is a ServiceNow ITBM solution that enables managers to construct and execute plans to address a business’ resource management requirements. By consolidating the view of staffing availability and where their allocated, project and resource managers are better able to make plans, request staff, and assign tasks. 

Cost Transparency: Businesses are constantly trying to increase profits and cut costs in order to improve efficiency.  This ITBM solution from ServiceNow provides business leaders with visibility into service costs for projects, applications, and infrastructure. By understanding the costs of business services, organization leaders are better able to make decisions regarding investments. 

Agile Development: Businesses can accelerate development with this ServiceNow ITBM solution including steps from inception through deployment.  By improving visibility, leaders can manage and report development cycles to teams.

Performance Analytics: The best measure of a successful business will always be customer satisfaction, but businesses must also be profitable.  Performance Analytics ITBM tool from ServiceNow, business leaders can gain access to key metrics and data which will enable them to proactively improve business services and maximize customer satisfaction while retaining or improving efficiency.

How InSource Can Improve your ITBM?

InSource provides full service, experienced Technology Consultants who are expert ServiceNow Professionals.  InSource staff has a detailed and complete understanding of how to align IT departments with business goals using the ServiceNow platform.  InSource understands that implementing a ServiceNow ITBM solution can potentially be an overwhelming and difficult task. However, because InSource is a ServiceNow Elite Implementation Partner, InSource is able to work with businesses to develop complete ITBM solutions using ServiceNow ITBM products.  Implementation of end-to-end ITBM solutions with ServiceNow staff guidance and resources creates a smooth transition for businesses looking to align the IT department’s needs with the overall goals of the business.  

If you are an organization in need of ITBM services from ServiceNow, contact us today!

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