We’re proud to share some big news with our clients, partners, and team. InSource has officially achieved the ServiceNow Hardware Asset Management (HAM) Practice Validation.
This milestone places us in an elite group. Only 10 ServiceNow partners worldwide have received this validation. According to ServiceNow, not only did we meet the bar, we set a new standard. They called us one of the best teams they’ve worked with throughout this process.
Our team earned a score of 4.32 out of 5; a rare achievement in a rigorous review process designed to assess a partner’s technical capabilities, client delivery history, and proven success with the HAM product line.
What Is ServiceNow HAM Practice Validation?
This recognition confirms that InSource has:
-
Deep expertise in hardware asset management
-
A proven track record of successful HAM deployments
-
A mature and structured practice model
-
Documented results and measurable client outcomes
It’s more than just a badge. It’s ServiceNow’s way of identifying and referring high-quality partners to support their customers’ most critical asset management needs.
And now, we’re one of them.
Why This Matters
Validation from ServiceNow brings increased visibility within the HAM business unit. The same group that recommends trusted partners for project opportunities.
In other words, we’ve just been placed on ServiceNow’s short list for HAM implementations.
This opens new doors for us and enables us to serve better our existing clients, who rely on us for process-driven, technically sound, and scalable HAM solutions.
Recognizing the Team Behind It
This achievement wouldn’t have happened without the hard work and professionalism of our team.
Special thanks to Ryan, Charles, and Scott Head, who played a key role in the validation process. Each of them was interviewed by ServiceNow representatives, who had nothing but praise for their insights, experience, and clarity.
It’s easy for us to say we have top talent. It’s even more meaningful when ServiceNow says it too.
A Look at the Process
The HAM Practice Validation is no rubber stamp. Partners must undergo a structured review process that includes:
-
A deep dive into past client engagements
-
Documentation of project methodologies and frameworks
-
Interviews with key personnel involved in delivery
-
Demonstrations of HAM solution architecture
-
Evidence of consistent value delivery and client satisfaction
Scoring above a 4 out of 5 is uncommon. A 4.32 signals that our work isn’t just compliant, it’s consistently excellent.
What This Means for Our Clients
If you’re already working with us, this validation reinforces what you already know: you’re in good hands.
For those exploring new solutions, here’s what you can expect from a validated HAM practice like ours:
-
Stronger governance over your hardware lifecycle
-
Improved visibility into your asset inventory
-
Reduced waste and lower costs from unused or lost hardware
-
Faster issue resolution and better compliance reporting
-
Integration with other ServiceNow modules like CMDB, ITSM, and SAM
We don’t just deploy HAM—we build it into your broader IT strategy.
The Bigger Picture
This validation also positions InSource to play a larger role in how organizations manage their technology assets from procurement through retirement.
As ServiceNow continues to invest in and expand the HAM offering, validated partners like us will help shape future deployments, use cases, and best practices.
We’re not just delivering solutions—we’re influencing the future of hardware asset management.
What’s Next?
We’re continuing to build on this momentum.
We’re investing in:
-
Training and certifications for even more team members
-
Process refinements to stay ahead of evolving HAM requirements
-
Customer education, so you can better leverage your existing tech investments
You’ll also see us taking a more visible role in ServiceNow-related events, roundtables, and partner initiatives.
Final Thought
This milestone is a testament to our team’s dedication, client-first mindset, and commitment to excellence in every engagement.
We’re excited about what’s ahead, and we’re ready to keep raising the bar.
If you’re looking to improve your hardware asset strategy, streamline your IT operations, or get more value from your ServiceNow platform, we’re ready to help.
Let’s talk. Contact our experts today.