Reduce Red Tape and Deliver A Better Citizen Experience
Citizens need a personalized experience that makes it as easy as possible for them to inquire and receive the information and answers that they need when issues arise, regardless of the level of government.
By streamlining the process, InSource can drastically improve their satisfaction while reducing the costs of delivering those services to the taxpayers, as well as improving upon the digital transformation of government agencies and military branches.
The ServiceNow️ platform implemented by InSource enhances the citizen experience by improving and streamlining operational processes within the institutions of federal, state, and local governments.
Through the following actions, InSource can improve the quality of service to both citizens and government employees by categorizing incidents by type while holding all of the information that is needed to effectively process and resolve an issue.
- Unify departments, systems, and teams under one service platform to assign tasks across the enterprise
- Modernize customer service to increase satisfaction and drive down costs
- Optimize workflow through automated low-level workflows
- Automate citizens-submitted work orders for fast technician response with the right tools to resolves issues quickly
