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May 2018

Incidents vs. Request- “What’s the Big Diff.?”

May 30, 2018 @ 2:00 pm - 3:00 pm
Virtual Event
Upcoming ServiceNow Webinar- Incident Reports for ServiceNow- InSource

Thank you for attending our webinar “Incidents vs. Request - 'What's the Big Diff.?'” by InSource.  We hope you found the session helpful and informative as you explore how ServiceNow can enable true ITIL Request Management. Whether ServiceNow is your current platform or not, join InSource to learn why Requests are different from Incidents and see how ServiceNow’s powerful workflow engine can efficiently improve your request fulfillment processes. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=MT3-EdFWEMQ&t=3s

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Enhance ITAM with Contract Management Webinar

May 24, 2018 @ 2:00 pm - 3:00 pm
Virtual Event
InSource Gold Services Partner from ServiceNow

Thank you for attending our webinar “Enhance ITAM with Contract Management” by InSource.  We hope you found the session helpful and informative as you explore how Contract Management can be used to enrich Asset Management. Discover the ways Contract Management can support various enterprise processes leveraging the power of the ServiceNow Platform. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=8g7TOxyz4oY

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April 2018

3 Ways to Improve Your Customer Satisfaction Scores Utilizing ServiceNow ITSM

April 18, 2018 @ 2:00 pm - 3:00 pm
ITSM Customer Satisfaction

Thank you for attending our webinar “3 Ways to Improve Your Customer Satisfaction Scores Utilizing ServiceNow ITSM” by InSource.  We hope you found the session helpful and informative as you explore ways to improve the user experience which will help you to drive incremental improvement in your Customer Satisfaction. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=2_F-X35QYak&t=1s

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