Meet Our Trainers

InSource’s ServiceNow training team has more than 25 years experience in IT and Operations. We specialize in ServiceNow ITSM/ITOM, ServiceNow Administration, and Implementation (from Aspen through Kingston). We have experience in delivering all styles of training including 1-1 certification, in-classroom sessions, virtual classroom and conference style events. We work with each customer to craft individualized training around their needs and implementation.

Shelly Laubert- ServiceNow Trainer- InSource

Shelly Laubert

Shelly is a team leader with broad experience in ITSM, operational systems design and development. She brings an extensive technical background, while blended in strategic ‘thought provoking’ scenarios. This has lead to ‘big picture’ thinking and increased adoption of operational tools. In both internal and client based projects, her ability to think “out-of-the-box” leads to improved processes and procedures that streamline overall operations efficiency and effectiveness. In addition to effectively managing InSource’s client training pipeline, she personally develops junior employees to become highly adaptable and engaging resources for InSource. She is a strong department leader with a proven ability to manage vendor relations and partner with clients to solve their toughest challenges.

ServiceNow Authorized Training Partner - InSource

InSource is a ServiceNow Authorized Training Partner, a recognition of our expertise and experience with the ServiceNow platform. E-mail us at to set up a free discovery session and quote.