Meet Our Trainers

InSource’s ServiceNow training team has more than 25 years experience in IT and Operations. We specialize in ServiceNow ITSM/ITOM, ServiceNow Administration, and Implementation (from Aspen through Helsinki). We have experience in delivering all styles of training including 1-1 certification, in-classroom sessions, virtual classroom and conference style events. We work with each customer to craft individualized training around their needs and implementation.

Shelly Laubert- ServiceNow Trainer- InSource

Shelly Laubert

Shelly is a team leader with broad experience in ITSM, operational systems design and development. In Training, she brings an extensive technical background, blend in strategic ‘thought provoking’ scenarios, leading to ‘big picture’ thinking and increased adoption of operational tools. In both internal and client based projects, her ability to think “out-of-the-box” leads to improved processes and procedures that streamline overall operations efficiency and effectiveness. In addition to effectively managing InSource’s client training pipeline, she personally develops jr. employees to become highly adaptable and engaging resources for InSource. She is a strong department leader with proven ability to manage vendor relations and partner with clients to solve their toughest challenges.

Simon Dunsmoor- InSource Trainer

Simon Dunsmoor

Simon is an education professional who enjoys training everything from technical to soft skills. He is “at home” when working with educational resources, subject matter experts, and other technology resources to gather client requirements, analyze complex business processes and recommend effective solutions to all levels of the business. He has a passion for focusing on InSource’s clients and taking ownership of each their unique circumstances and challenges. Once he understand the overall needs, he is able to deconstruct complex technical concepts into step-by-step instructions and present to audiences of any size, with varied technical experience while leveraging audience interaction and participation.

Aaron Anderson

Aaron is a Senior Solutions Consultant certified in administration, implementation, and training with over 15 years of IT experience. At the Knowledge 15 conference, he was able to meet with many enthusiasts as an instructor during the two-day pre-conference training. Aaron has a passion for meeting with customers to get a better understanding of their goals and building new applications and processes to achieve them. He enjoys working on complex solutions and improving how organizations do business. While he’s typically busy architecting solutions in ServiceNow, he also builds demos, runs requirements workshops, teaches ServiceNow classes, and oversees junior developers.

ServiceNow Authorized Training Partner - InSource

InSource is a ServiceNow Authorized Training Partner, a recognition of our expertise and experience with the ServiceNow platform. E-mail us at to set up a free discovery session and quote.