Meet Our Trainers
InSource’s ServiceNow training team has more than 25 years experience in IT and Operations. We specialize in ServiceNow ITSM/ITOM, ServiceNow Administration, and Implementation (from Aspen through Kingston). We have experience in delivering all styles of training including 1-1 certification, in-classroom sessions, virtual classroom and conference style events. We work with each customer to craft individualized training around their needs and implementation.
Shelly is a team leader with broad experience in ITSM, operational systems design and development. She brings an extensive technical background, while blended in strategic ‘thought provoking’ scenarios. This has lead to ‘big picture’ thinking and increased adoption of operational tools. In both internal and client based projects, her ability to think “out-of-the-box” leads to improved processes and procedures that streamline overall operations efficiency and effectiveness. In addition to effectively managing InSource’s client training pipeline, she personally develops junior employees to become highly adaptable and engaging resources for InSource. She is a strong department leader with a proven ability to manage vendor relations and partner with clients to solve their toughest challenges.
Simon is a professional educator who enjoys enhancing technical skills as well as soft skills. He is “at home” when working with educational resources, subject matter experts, and other technology resources to gather client requirements, analyze complex business processes and recommend effective solutions to all levels of the business. He has a passion for focusing on InSource’s clients and taking ownership of each their unique circumstances and challenges. Simon excels in deconstructing complex technical concepts into step-by-step instructions and present to audiences of any size, with varied technical experience while leveraging audience interaction and participation.
InSource is a ServiceNow Authorized Training Partner, a recognition of our expertise and experience with the ServiceNow platform. E-mail us at Training@insourcenow.com to set up a free discovery session and quote.