Managed Services

Benefits of Managed Services

Once the ServiceNow implementation is complete and in production for a client, organizations need assistance with daily support and maintenance activities. Clients struggle in this area because they do not have the resource depth in ServiceNow nor the bandwidth to support this system.

As part of the ServiceNow platform support strategy for our clients, InSource provides an Advisory & Managed Service offering. This extends to all areas of ServiceNow: ITSM, ITOM, ITBM, CSM, HR, and SecOps. This support includes enhancing existing application features/functions as well as assisting in the break-fix aspects of the solutions in the ServiceNow Platform.

As a ServiceNow Elite Partner, InSource has the technical depth to support our clients for daily administration across the platform. We have implemented all modules within ServiceNow and our Technical Consultants are certified for each application. Therefore, when you leverage our Managed Services offering, you will have a trained and certified Technical Consultant to assist you. This offering by InSource allows our customers to focus on strategic initiatives as opposed to daily tactical tasks.

InSource’s Managed Services and Deliverables

We provide Incident/Problem resolution and management support for issues experienced on the ServiceNow platform.

Examples of Support Services Available:

Incident/Problem Resolution

Level 2 / Level 3 support for ServiceNow Incident resolution

Level 2 / Level 3 support for ServiceNow Problem resolution and
Root Cause Analysis (RCA)

Incident/Problem Management

Interface with ServiceNow support Incident/Problem resolution/reporting

Management of open issues in the ServiceNow HI system

Contact InSource for more information about our Managed Services offerings.