Many organizations struggle to provide consistent and efficient customer service resulting in low CSAT scores, lost revenue, customer churn, and a tarnished brand. They are challenged with customer care and support on different systems causing higher costs, missed SLA’s, and complicated operations. Organizations lack closed-loop feedback since information is disjointed and there is poor visibility and control of customer service operations.
Enable great Customer Service Management with
InSource and ServiceNow
ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customer faster and more effectively. Using an online customer service portal, you can automate recurring requests, deliver solutions via a comprehensive knowledge base, and provide customers with a community of peers and experts.
How does it work?
Increase Customer Satisfaction by Solving Issues Faster
Leverage the Experience of InSource
As a ServiceNow Gold Sales, Services, and Authorized Training Partner, our experience and expertise have allowed us the opportunity to work with over 500 deployments from start-ups with nascent IT operations, to Fortune 500 companies with highly complex IT needs.
With InSource, you benefit from:
- Experienced Gold ServiceNow partner
- Established CSM vertical team with industry knowledge and platform expertise
- Structured implementation processes to ensure a scalable enterprise platform
- Successful track record of CSM deployments
Additional Customer Service Management Resources
Get Started Now
To improve your organization’s customer experience, our ServiceNow experts start by conducting a review of your current CSM systems, processes, and operations to configure and tailor the ServiceNow CSM platform to align with your customer service goals and needs.