A Vacant Position is More Costly Than You Think

A Vacant Position is More Costly Than You Think- IT Staffing-InSource

While every company deals with employee turnover, the most efficient and productive organizations are those who have talent acquisition and retention plans in place and, when a position becomes vacant, can quickly fill the pipeline with quality candidates. Employee turnover and vacant positions often impact your company, not only in production, but also in dollars. Recruiting, screening and acquiring new staff can be a costly and time consuming process. As your organization establishes a plan for responding to position vacancies it’s important to understand the direct and indirect costs involved.

Vacancies can quickly cause a trickle-down effect on the rest of your organization, so don’t be fooled into thinking the cost of open positions is merely temporary overtime.  We’ve identified the most common – and costly – mistakes companies make regarding vacant positions and validated how our IT staffing services can help your organization avoid these pitfalls and run more efficiently.

What a Vacant Position is Really Costing Your Organization

There are a number of ways you can calculate the direct and indirect costs a vacant position may have on your company- the Cost Approach, the Cost of a Replacement, Recruiting Fees, Employee Training, and Onboarding Cost, Severance Pay, etc. To understand the daily revenue loss incurred by an open position, let’s use a simple salary multiplier approach using a position with a salary of $75K. Most employees across a majority of industries generate revenue between one to three times their yearly salary. Using two as our multiplier and assuming there are 220 working days in a calendar year, divide 75,000 by 220, which equals $340.91. Then, apply the multiplier: 2 x 340.91. This tells us that the vacant position is costing the organization around $681.82 daily and $3,409.10 over a five-day work week. This cost can be even higher when dealing with Information Technology positions.

Avoid Costly Vacant Positions

When you have a vacant position within your company, in addition to the daily monetary cost associated, there are a number of non-monetary costs as well. In some occasions, you may see the open position as an opportunity to cut spending and re-adjust responsibilities, but before your brag about your newfound efficiencies, it’s important to consider how it can affect your business.

  • Vacant positions not only can cost your organization money, but they will likely take a toll on your remaining employees. The work still needs to be completed, which puts added workload and pressure on other employees. If the vacancy drags on, your remaining employees can quickly burn out. While it may seem like a good idea to save money and distribute the responsibilities of the vacant position amongst the team, this can result in a loss of productivity.
  • The added workload and stresses can result in losing another employee and doubling your vacancy costs.
  • The vacant position may impact time to market and / or delivery and quality of your product and / or service
  • If on-going vacancies are a result of a slow recruiting process or limited resources for recruiting, you risk losing top candidates accepting other positions – especially in a full employment market – by the time you make a hiring decision, causing you to fill your position with a lower quality hire.
  • A slow recruiting process may have your job posting advertised for months causing it to look stale which poses a risk to your employment brand. And, a posting listed for an extended period will no longer attract top talent.
  • If you wait too long to start the recruiting and hiring process, you risk losing budget to fund the position.
  • Depending on the department or job function, vacancies can also affect customer satisfaction.

Be Proactive with IT Staffing

While there are times when it makes sense to downsize your workforce, don’t  IT Staffing Firm- IT Staffing Philadelphia- InSourcedevelop a “we’ll make do” attitude due to the lack of time or resources for acquiring top talent to fill vacant positions. When you’re looking to acquire staff, it’s essential that your organization has a well-developed plan for recruiting, screening, training and retaining staff. While there are costs associated with acquiring and retaining highly qualified and top performing staff, we believe it’s money well invested in the health and growth of your organization.

 

If you are an organization in need of IT staffing services, contact us today to find out how InSource can expand your IT team with top talent and ServiceNow training.
If you are a technology worker seeking employment, please visit our careers page to see a full list of the positions we are looking to place.

 

Resource:
Some content in this blog, authored by Dr. John Sullivan, originally appeared in The Fordyce Letter.

IT Staffing: Recruiting, Screening and Training ServiceNow Professionals

ServiceNow Training and ServiceNow Training- IT Recruitment- InSource

Successful ServiceNow implementations and integrations within organizations are dependent on ServiceNow professionals to make it a reality. However, finding qualified ServiceNow talent that meets business’ goals is often a real challenge. ServiceNow is a very niche, specific and in-demand skillset. Therefore, there isn’t a large pool of idle candidates on demand.

As a ServiceNow Gold Services Partner, we understand the need for recruiting, employing and expanding top ServiceNow talent within your organization. With the industry shortage of talent, obtaining ServiceNow professionals can be a challenge. Here’s our tips for recruiting, screening and training ServiceNow professionals.

Top ServiceNow Staffing Qualifications

When recruiting top ServiceNow candidates, it’s important to outline the specific IT Recruitment- Recruiting ServiceNow Professionals - InSource skills, qualities and characteristics you’re looking for them to possess. The ServiceNow platform is continuously advancing and improving, so you’ll want to recruit talent that is motivated and eager to learn what the next release entails. Here are some insider tactics for recruiting top talent:

  • Partnering with select universities to provide the required talent: establish a relationship with on-campus presence and a regular pipeline of required skills and future skills
  • Offer current employee incentives to refer and place talent: $x, xxx for each referral with an additional $x, xxx if the person is hired
  • Develop a strong internal (perhaps externally sourced) training curriculum for existing or new employees: regularly available courses to bring employees up to speed over time on required technologies
  • Ensure the current recruiting standards are appropriately set for the level of talent required: are standards over engineered for certain positions?
  • Create a plan that ensures current talent is retained
  • Partner with a leading IT contracting firm to recruit talent: engage with one or two firms specifically to continually bring the right talent in for review and hiring

In addition to recruiting tactics, here are some essential experiences and characteristics to look for in a candidate that will help increase your organization’s capabilities within the robust ServiceNow platform.

  • ServiceNow Certifications and Accreditations are an easy way to gain insight into the candidate’s ServiceNow capabilities and skills. An individual who has invested their time and energy into obtaining certifications and accreditations is someone who adds instant value to your organization.
  • Expanded platform experience include ITOM, CSM, CMDB, Incident, Discovery, Asset, Orchestration, ServiceWatch, etc.
  • A personal ServiceNow Developer Instance
  • Ability to perform integrations and develop automations using ServiceNow Orchestration
  • Experience with JavaScript, Web Technologies (XML, HTML5, Web Services, etc.
  • Working knowledge of LDAP, VPN, SSL and other skills may be foundational to certified developers
  • Individuals who are active within the ServiceNow community. Candidates who regularly attend SNUG (User Groups) and stays up to date on their Slack channels, Twitter feed, news, etc. shows a desire for learning and staying in the know.
  • A deep passion and devotion for the ServiceNow platform

With ServiceNow staffing, hiring leaders must have the ability to accurately assess the candidate’s understanding of the platform beyond their resume and certifications. Ideally, your goal should be to find a candidate who possesses all of the above skills and traits. If not, use your best judgment. The key factor is having a structured viewpoint of your organization’s goals for ServiceNow, methodologies, and processes. Without that, you’re risking your a costly hiring mistake.

Screening Process for ServiceNow Staffing

Now that you’ve obtained a talent pool of qualified prospects, it’s essential to make sure they are a good fit for your organization. Having a thoroughServiceNow Staffing- IT Staffing Firm- InSource screening process for hiring new employees can be the difference between finding the best possible candidate and making a costly, poor hiring decision. While technical proficiency is a great starting point for deciding if a candidate will work for your team, you’ll also want to make sure you find an individual capable of taking concepts or goals and developing them into plans that will work within your organization. The screening process for ServiceNow staffing should confirm the candidate’s qualifications.

At InSource, our mission is to not only to find the most qualified candidate but also one who are the best fit for your organization’s culture, needs and goals through a thorough screening process. Some aspects of our screening process include:

  • Create a proficiency model to measure both hard and soft skills, from technical capabilities to proactive thinking and resourcefulness.
  • Conduct a technical skill set assessment challenge to test their ability to think on their feet and work within your team. Also, this will help gauge the proficiency of their expertise.
  • In-person interviews are often an easy way to assess how a candidate will fit within your organization via nonverbal cues like eye contact, expressions, and gestures.
  • Consider obtaining internal team input
  • Reference checks can be critical as they provide insight into how a candidate has performed in the past and how they may perform.

Armed with clear specifications for the candidate you are looking for, along with the opinions of your team will provide strong standards for identifying the best possible ServiceNow professional for achieving your business goals. Partnering with InSource for ServiceNow staffing allows you access to top qualified talent in the industry who can make a long-term positive impact on your organization.

Improving ServiceNow Skills Through Training

While our thorough recruiting process should produce a team of top quality  candidates, further training and experienced may be necessary. The key to maintaining and growing top ServiceNow talent is to keep skills sharp and continuously advancing.

Here are two ways you can improve your employee’s ServiceNow Skills:

  • Embrace continuous learning and internal development within your company culture. ServiceNow is constantly evolving and advancing causing skills to become stale if not continually updating quickly.
  • Provide further ServiceNow training opportunities for your employees. At InSource, we’ve developed relevant, convenient and cost-effective hands-on ServiceNow training methods can be customized to meet your organization’s specific needs, goals and values. Our hands-on, interactive training courses will empower your team with the necessary knowledge and skills to improve overall productivity and efficiency. ServiceNow training programs provide a safe, non-production environment to develop a detailed understanding of concepts including administration and configuration to Fulfiller process and end user training. Check out our upcoming ServiceNow training courses

If you are an organization in need of ServiceNow talent and IT staffing services, contact us today to find out how InSource can expand your IT team with top talent and ServiceNow training.

If you are a technology worker seeking employment, please visit our careers page to see a full list of the positions we are looking to place.

InSource Receives “Highest Number of Deployments” PartnerNow Award for Americas Services Partners at ServiceNow Knowledge 17 Conference

Leading ServiceNow partner recognized for exceptional professional services and commitment to growth

Wayne, PA. May 8, 2017

InSource, a leading technology solutions firm received the ServiceNow “Highest Number of Deployments” PartnerNow Award for Americas Services Partner at Knowledge 17 in Orlando, Fl. This achievement recognizes InSource’s commitment to successful implementations of the ServiceNow platform and superior customer satisfaction.

“We are pleased to be recognized with the “Highest Number of Deployments” PartnerNow Award for the Americas Services Partners from ServiceNow. I believe this award reflects a total company effort, from sales to delivery, for our efforts in the past year.” explains Mark Lafond, President of InSource. “I am very proud of our organization as we continue to grow our business and partnership with ServiceNow to deliver exceptional outcomes for our clients.

In 2012, InSource expanded its company mission from a technology staffing company to include cloud-based technology solutions. It was at the time that a partnership with ServiceNow was formed. Since then, InSource has set themselves apart from other ServiceNow partners because of their depth of knowledge, expertise and experience retained within the company. InSource is a Gold Sales and Services Partner for ServiceNow, which reflects their experience, knowledge, competencies and specializations.

David Silverstein, Managing Partner of InSource, added, “achieving ServiceNow’s highest number of deployments in the US for 2016 is a significant achievement for InSource. We are incredibly honored and proud to be recognized for our continued success advising, implementing, and integrating this software for our customers. This success and growth will continue into 2017 with our increased investments nationally and our continued close relationship with ServiceNow.”

About InSource

InSource provides implementations for various world-class cloud-based technologies, with a primary focus on Service Management, Identity Management, Project Portfolio Services, as well as its technology talent staffing operation. Founded in 2000, InSource is consistently recognized as one of the fastest growing privately held companies. The company has been recognized as one of the top implementation partners with ServiceNow, a partnership that InSource credits as paving the way to becoming one of the most sought after technology consulting firms.

InSource Receives ServiceNow PartnerNow Awards for Most ServiceNow Deployments- InSource

What You Need to Know About the ServiceNow Istanbul Release

Last month, ServiceNow released their latest product update Istanbul. Just as with every ServiceNow release, Istanbul offers new exciting capabilities across multiple ServiceNow products and platforms. ServiceNow uses new releases as an opportunity to implement customer enhancement requests and add new features, while improving on functionality. ServiceNow’s focus with the Istanbul upgrade was on advancing and expanding the capabilities within the Service Portal and mobile functionality, along with other additional platform features.

ServiceNow Istanbul Features:

ServiceNow Istanbul Release- Istanbul Upgrade- InSource
Source: https://community.servicenow.com/docs/DOC-6281

 

What does the release of Istanbul mean for your current version?

ServiceNow fully supports the current and two previous family releases, as well as any interim hot fixes and patch releases. If your organization is currently working on Fuji or earlier, your support may be disappearing, which means it’s time to think about an upgrade.

Interested in upgrading to Istanbul?

Here’s quick overview of the big three new functions:
Greater B2C Support, More HR Autonomy, Simplified Testing

  1. Customer Service Management for B2C Support
    Within the Istanbul release, ServiceNow rolled out an updated data model and Customer Service Management (CSM) for Business-to-Consumer (BSC) specific needs.
    The updated features include:
  • Anonymous and Routed Chats- eliminates registration requirement and captures details for fast routing.
  • A New Customer Service Portal- includes self-service and individual registration
  • Advanced Case Assignment- provides case assignment based upon dictated rules to speed up resolution
  • Tracking Support for Orders and Defects

2. HR Service Management
With Istanbul, HR Service Management becomes a scoped application, which provides the separation of user data from the main platform. The upgrade enables HR team members access to be admins for the HR Service Management platform. Ultimately, increasing HR Admins self-sufficiency for development without IT involvement. Other HR Service Management upgrades includes:

  • Lifecycle Event Model- displayed services based on life events of employees.
  • Case Management Optimization- allows the addition of fulfillment instructions by case.

3. New Automated Testing Framework
ServiceNow users can accelerate delivery by creating, saving and running automated tests to ensure functionality prior to deployment.

If you are thinking it’s time to upgrade to Istanbul, or are interested in learning more about what this upgrade entails, contact us today for more information!

InSource Achieves Gold Services Partner Status from ServiceNow

Leading ServiceNow partner experiencing strong professional services and license growth

Wayne,Pa. 1 December, 2016:

InSource, a leading technology solutions firm, announced today that it has achieved the ServiceNow ® Gold Services Partner designation. This achievement recognizes InSource’s commitment to training, certification and superior customer satisfaction to provide high-quality ServiceNow implementations.

“We made the strategic decision to focus exclusively on ServiceNow because it enables us to develop unsurpassed knowledge of this leading service management technology,” explains Mark LaFond, Chief Executive Officer of InSource. “That decision has paid off, and we’re pleased to be acknowledged by ServiceNow as a Gold Services partner.”

In 2012, InSource expanded its company missions from a technology staffing company to include cloud-based technology solutions. It was at the time that a partnership with ServiceNow was formed.

The ServiceNow Services Partner Program recognizes partners based on their experience, expertise, competencies and specializations. InSource has set themselves apart from other ServiceNow partners because of their depth of knowledge, expertise and experience retained within the company. It’s important for organizations to choose a partner who has high levels of achievement within the ServiceNow partner program, as it ensure they are committed to staying up to date on the latest product developments of the ever-expanding capabilities offered by ServiceNow.

David Silverstein, InSource’s Partner added, “achieving ServiceNow’s Gold Services Partner status is a significant achievement for InSource. We are extremely honored and proud to be recognized for our continued success advising, implementing, and integrating this software for our customers. This success and growth will continue into 2017 with our increased investments nationally and our continued close relationship with ServiceNow.”

About InSource InSource provides implementations for various world-class cloud-based technologies, with a primary focus on Service Management, Identity Management, Project Portfolio Services, as well as its technology talent staffing operation. Founded in 2000, InSource has consistently been recognized as one of the fastest growing privately held companies. The company has been recognized as one of the top implementation partners with ServiceNow, a partnership that InSource credits as paving the way to becoming one of the most sought after technology consulting firms on the East Coast.

ServiceNow Partner- Gold Service Partner

InSource and Netskope Announce Strategic Partnership to Provide Maximum Cloud Security

 

Complementary strengths of two firms bring a solution to address a mounting enterprise security concern.

Wayne, Pa. – October 26, 2016
InSource, a leading technology solutions firm and Netskope, the leader in cloud security, today announced a strategic partnership. The two leading technological organizations will now be able to provide comprehensive security to clients who are implementing ServiceNow, a service management solution for every department in an organization including IT, human resources, facilities, and field service.

Founded in 2012, Netskope is the only cloud access security broker (CASB) solution that provides real time granular visibility and control and prevention of malicious activity and data loss for tens of thousands of cloud services – including ServiceNow, Microsoft Office 365 and Salesforce.com – ultimately leading to faster sales of cloud services for these partners.

InSource’s world-class technical knowledge and experience partnered with the best-of-breed Netskope cloud security technology provides companies with the security needed for a seamless, productive ServiceNow implementation.

“The usage of cloud services has permeated across the enterprise, the majority of these services are invisible to IT and pose a real threat to data protection,” said Managing Partner and VP of InSource David Silverstein. “Netskope is a compelling and differentiated cloud offering that takes control of cloud usage. We are excited about this partnership and look forward to working with Netskope to take the offering to our customers”

“As a company committed to working with and supporting our channel partners, we are delighted to partner with InSource,” said Gary Ochs, vice president of channel sales, Netskope. “We look forward to working together to enable enterprises to safely deploy cloud services.”

About InSource
InSource provides implementations for various world-class cloud-based technologies, with a primary focus on Service Management, Identity Management, Project Portfolio Services, as well as its technology talent staffing operation. Founded in 2000, InSource has consistently been recognized as one of the fastest growing privately held companies in the Philadelphia region. The company has been recognized as one of the top implementation partners with ServiceNow, a partnership that InSource credits as paving the way to becoming one of the most sought after technology consulting firms on the East Coast.

About Netskope
Netskope is the leading cloud access security broker. Found in 2012, Netskope gives IT the ability to find, understand, and secure cloud apps. Netskope empowers organizations to direct usage, protect sensitive data, and ensure compliance in real-time for any cloud app so the business can move fast, with confidence.

InSource Continues Southeastern Expansion with Opening of Charlotte Office

InSource, Inc., a leading technology solutions company based in the Philadelphia region, has continued to expand its East Coast presence with the opening of an office located in Charlotte, NC. This expansion comes just one month after the opening of our TOLA Regional Office. InSource now maintains a presence throughout the East Coast and south central United States. InSource offices are located in Wayne, PA; Wall, NJ; Tampa, FL; Annapolis, MD; Atlanta, GA; Dallas, TX; and Charlotte, NC.

Through its partnerships with cloud-based technology companies such as ServiceNow and Okta, among others, as well as through its technology talent-staffing program, InSource provides technology solutions for organizations of all size. InSource was recently named a Silver Services and Gold Sales Partner with ServiceNow, in recognition of its continued excellence as a ServiceNow partner.

“Over the past 18 months InSource has begun to increasingly elevate our national presence. Through a strategic expansion and our preferred partnerships with technology giants like ServiceNow, Okta, and Pure Storage, we will continue our trajectory of growth, as we strive towards our mission of providing the technology solutions that transform the way companies do business,” said David Silverstein, Partner and VP of Business Development at InSource.

Founded in 2000, InSource has consistently been recognized as one of the fastest growing privately held companies in the Philadelphia region. The company is one of the top implementation partners with ServiceNow, a partnership that InSource credits as paving the way to becoming one of the most sought after technology consulting firms on the East Coast.

“With our recent expansions into the New York, Washington, D.C., Florida, Atlanta and Dallas markets, our client base has grown significantly,” said Mark Lafond, InSource’s President and CEO and founding partner. “Expanding our presence in the southeastern and western markets is an essential component of our growth strategy.”

InSource provides implementations for various cloud-based technologies, with a primary focus on Service Management, Identity Management, Project Portfolio Services, as well as its technology talent staffing operation.

InSource Expansion Continues with Opening of TOLA Regional Office

InSource, Inc., a leading technology solutions company based in the Philadelphia region, has continued its rapid expansion with the opening of an TOLA region office located in Dallas, TX. This office will cover the territories of Texas, Oklahoma, Louisiana, and Arkansas. This expansion comes just six months after the opening of an office in Atlanta, GA, and now maintains a presence throughout the East Coast and south central United States. InSource offices are located in Wayne, PA; Wall, NJ; Tampa, FL; Annapolis, MD; Atlanta, GA; and Dallas, TX.

Through its partnerships with cloud-based technology companies such as ServiceNow and Okta, among others, as well as through its technology talent staffing program, InSource provides technology solutions for organizations of all size. InSource was recently named a Silver Services and Gold Sales Partner with ServiceNow, a recognition of its continued excellence as a ServiceNow partner.

“Over the past 18 months InSource has begun to increasingly elevate our national presence. Through a strategic expansion and our preferred partnerships with technology giants like ServiceNow, Okta, and Pure Storage, we will continue our trajectory of growth, as we strive towards our mission of providing the technology solutions that transform the way companies do business,” said David Silverstein, Partner and VP of Business Development at InSource.

Founded in 2000, InSource has consistently been recognized as one of the fastest-growing privately held companies in the Philadelphia region. The company is one of the top implementation partners with ServiceNow, a partnership that InSource credits as paving the way to becoming one of the most sought after technology consulting firms on the East Coast.

“With our recent expansions into the New York, Washington, D.C., Florida, and Atlanta markets, our client base has grown significantly,” said Mark Lafond, InSource’s President and CEO and founding partner. “Continuing our expansion westward is an essential component of our growth strategy.”

InSource provides implementations for various cloud-based technologies, with a primary focus on Service Management, Identity Management, Project Portfolio Services, as well as its technology talent staffing operation.

InSource Joins Pure Storage Partner Program, Expands Company’s Technology Offering

InSource, Inc., one of the leading providers of cloud-based technology solutions in the eastern United States, has joined the Pure Storage Partner Program (P3), positioning InSource to deliver Pure Storage’s affordable, all-flash storage offering across multiple enterprises. Pure Storage’s flash storage platform enhances performance, space and efficiency.

“Our mission at InSource is simply to deliver the technology solutions that transform the way our clients do business. We evaluate every partnership opportunity through this lens, and partnering with Pure Storage just makes sense,” said Mark Lafond, co-founder and CEO of InSource. “The advances in flash storage in recent years allow Pure’s technology to achieve better efficiency and performance than ever before, and Pure Storage is positioned as a leader in this field. We’re excited to work with them and continue to deliver great technology solutions for our clients.”

Pure Storage enhanced the P3 program in 2015 and introduced an improved incentive framework, consisting of a co-branded partner-driven customer reference program, a demo purchase program featuring significant discounts on products differentiated by partner tier, and the introduction of a new Pure Storage sponsored headcount incentive that Platinum level partners can leverage to accelerate the development of their all-flash storage practice. The P3 program provides partners with the tools, training and support they need to be successful.

“InSource is helping customers accelerate their journey to the cloud, and flash is the key to simplifying this transition,” said Michael Sotnick, Vice President of Global Channels and Alliances at Pure Storage. “We are pleased to welcome a reputable partner like InSource into our P3 program. The simplicity of Pure’s technology and business model and automated cloud management will allow InSource to create new value for its customers.”