Workshop and Best Practices for ServiceNow Performance Analytics

Join InSource and ServiceNow to Learn Best Practices for ServiceNow Performance Analytics

Want to make more informed business decisions?

Want to spot trends in your service delivery and operations that can help identify trends in your operational performance?

Want to take full advantage of your investment in ServiceNow?

Many team members are unaware of the free version of Performance Analytics that is available in their instance of ServiceNow. Let us show you how to take advantage of the included Performance Analytics in order to improve your executive reporting and dashboards.

InSource partnered with ServiceNow will be conducting a free workshop and best practice session on how to leverage ServiceNow’s free tool for Performance Analytics within Incident Management. During this workshop, the following will be discussed:

  • Predefined KPI’s for all major platform processes
  • Mobile enabled scorecards
  • Responsive and interactive graphical dashboards
  • Powerful analytics that deliver insight into how to improve the quality of business services and processes
  • Guidance on how to start using Performance Analytics today

Workshop Details

When: Thursday, August 17, 2017

             9:30 AM to 10:30 AM CST

Where: This is a virtual event
ServiceNow Partner Event- Upcoming ServiceNow Events- InSource


Upcoming Lunch and Learn: ServiceNow CSM Suite Demonstration

Please join ServiceNow and InSource for pizza and a demonstration of ServiceNow’s Customer Service Management Suite

On Thursday, August 3rd from 12:00- 1:00 PM EST, InSource and ServiceNow will hosting a live demonstration delivered virtually on the powerful ServiceNow CSM solution. If you commit to attend, we’ll deliver pizza to you for lunch!

You will learn how ServiceNow’s innovative Customer Service Management solution allows you to:

  • Effortlessly engage with your customers across multiple channels
  • Connect siloed departments seamlessly for more efficient case resolution
  • Proactively find the root cause of issues in order to alert customers and prevent service calls and interactions from occurring in the first placeAll of these features allow your organization to continually increase customer satisfaction and retention, while simultaneously driving operating costs down.

Please email Conor Daly at to register for the upcoming event.

To learn more about ServiceNow’s Customer Service Management solution, click here.

ServiceNow Administrator Training Course

Accelerate Adoption of the ServiceNow Platform Within Your Enterprise

Are you preparing to go live with your ServiceNow Implementation?

Have you recently gone live but feel the need for further training?

Our 3-day certified instructor led interactive training course is designed for individuals who will be responsible for administering ServiceNow instances.

Our ServiceNow Admin training course includes:

  • Hands-on Lessons
  • Foundation-Based Lectures
  • Group Discussions
  • A Comprehensive Learning Experience

Attendees will be provisioned their own individual instance that will be available for 2 additional days after training ends to allow for plenty of review time and reflection on learning. The class material is delivered by ServiceNow, ensuring up-to-date content and a certification path.

ServiceNow Admin Training Course Agenda:

Day One:
Core Configuration, User Administration & Data Management and Reporting
Day Two:
Service Automation Platform & Core Application Administration
Day Three:
Ongoing Maintenance & Case Study

For more information on the course agenda, visit here. 

Register for Our December ServiceNow Admin Training CourseServiceNow Partner Event- Upcoming ServiceNow Events- InSource

Cost: $1,999.00
When: December 6-  December 8, 2017
9am- 5pm
Where: New Horizons Computer Learning Center
565 E. Swedesford Rd
Suite 100
Wayne, PA. 19087

ServiceNow Express Administrator Training Course

Are you preparing to go live with your new ServiceNow Express Implementation?
Have you recently gone live but feel the need for further training?

Our exclusive ServiceNow Express Training class offers a safe, non-production environment for administrators to build confidence and increase comfort level with ServiceNow Express. Over the course of two days, trainees will build proficiency through hands-on lessons and learn a multitude of tips and tricks that will ensure maximum benefit from this platform.
Although technical in nature, this course is suited for anyone involved in the definition and design of ServiceNow Express.

ServiceNow Training Topics That Will Be Covered:
• Navigation and use of the Administrator Console
• Understanding & Configuring core Application Building Blocks – Form Fields & Layouts, Business Rules, UI Policies, Approvals, and Notifications!!
• Understanding & Configuring core User-facing Features – Branding, Homepages, Navigators, leveraging the UI
• Setting up and integrating supporting applications (CMDB & Knowledge) within ITSM
• Building a Service Catalog and configuring catalog items: Presentation, Execution Workflow, Approvals & Assignments
• Tips and Tricks addressing common stumbling blocks, methods for navigating hidden system features

Accelerate Adoption of the ServiceNow Platform Within Your Enterprise.

For more information about course topics, click here.

Register for Our September ServiceNow Express Admin Course
ServiceNow Event
Cost: $1,599
When: September 25 – September 26, 2017
9am- 4pm
Where: This is a virtual course


Register for Our November ServiceNow Express Admin Course
ServiceNow Event
Cost: $1,599
When: November 28 – November 29, 2017
9am- 4pm
Where: This is a virtual course

Join InSource at this year’s ServiceNow Knowledge’17 Conference in Orlando, FL

ServiceNow Knowledge’17 joins IT service professionals for customer-led breakout sessions, hands-on labs, peer networking and motivating keynote speakers dedicated to helping organization advance their service management solutions.
InSource, as a ServiceNow Gold Partner, is proud to once again be a part of the world’s largest gathering of service management professionals. At booth 713, our professional consultants will be on hand to showcase our ServiceNow offerings that will help transform the way your organization does business.

The agenda for Knowledge 17 includes:

  • Variety of pre‑conference training including leadership to technical topics
  • Over 330 breakout sessions, many led by ServiceNow customers
  • Inspiring keynotes speakers
  • CreatorCon developers educational and certification event
  • Hands‑on labs staffed with “guru”
  • Access to 13,000+ community experts
  • Post‑conference access to all Knowledge17 content

Event Details

Dates: May 7-11, 2017
Location: Orange County Convention Center
Orlando, FL
Booth: 713

For more information about Knowledge 17 and to register, visit here.

Thank You for Attending InSource’s Annual Golf

Thank you to all who attended our annual golf outing on October 17! Our annual event at Meadowland’s beautiful course was a record turn out and another successful year. We all enjoyed a great day of sun, golf, drinks, and networking. Special thank you to our partners ServiceNow, Okta, and Pure Storage for discussing their disruptive technology solutions.

InSource and Navigate Announce Strategic Partnership

InSource and Navigate Announce Strategic Partnership to Provide End-to-End Solutions for ServiceNow Implementations

Complementary strengths of two local firms bring comprehensive service to clients launching management technology

Wayne, Pa. October 11, 2016 –

InSource, a leading technology solutions firm and Navigate, a growing management consulting firm, both headquartered in Wayne, Pa announced a strategic partnership. The two organizations will now be able to provide comprehensive services to clients who are implementing ServiceNow technology, a service management solution for every department in an organization including IT, human resources, facilities, and field service.

Founded in 2005, Navigate is experienced in providing companies the necessary support to successfully integrate a new technology, in particular through key capabilities in Change Management, Managing Projects and other areas that are critical to Enabling Technology.

With Navigate’s expertise in change and project management and InSource’s technical knowledge and experience combine to fully prepare companies for a seamless, productive ServiceNow implementation.

“I’ve known Mark Lafond, InSource’s President, CEO and founding partner, for several years and have watched him build InSource into a go-to firm for ServiceNow implemenations, backed by a company culture that fosters smart, strategic growth,” said Navigate Founder and Managing Partner Robert Kathol. “It just seemed like a natural fit for our two firms to come together and provide the technical expertise along with the readiness and management support to deliver the business outcomes our clients need to drive the operational changes they’re hoping to achieve through their investment of ServiceNow.”

“While InSource excels on designing and implementing custom solutions to match our clients technology needs, we find that some companies struggle with the change and project management needed to drive real success,” said Mark Lafond. “By collaborating with Navigate, we are equipped to offer an end-to-end solution that encompasses all of the critical components of an effective implementation.”

About Navigate

Navigate is a management consulting firm whose focus is on helping clients solve their business problems. The firm specializes in providing strategy, technology, risk and business operation solutions, with effective project management, organizational change and leadership throughout every project. Navigate offers its clients a unique consulting experience that deliver real outcomes through objectivity, practical advice and regionally located consultants.

Navigate is proud of its recent recognition for company growth and, more importantly, as a best place to work, both regionally and within the industry.

 About InSource

InSource provides implementations for various world-class cloud-based technologies, with a primary focus on Service Management, Identity Management, Project Portfolio Services, as well as its technology talent staffing operation. Founded in 2000, InSource has consistently been recognized as one of the fastest growing privately held companies in the Philadelphia region. The company has been recognized as one of the top implementation partners with ServiceNow, a partnership that InSource credits as paving the way to becoming one of the most sought after technology consulting firms on the East Coast.

It’s Red Nose Day, and InSource is Joining In

If you haven’t heard, May 26 is Red Nose Day. This is a day where the fight against childhood poverty is given special attention. InSource takes seriously the responsibility to help the poorest of the poor, and no one is more vulnerable than children. Please consider donating today, and help bring hope to the most vulnerable among us.

Red Nose Day at InSource
Red Nose Day with the InSource Team
Red Nose Day at InSource
Our Director of Marketing getting in on the Red Nose Day action.
Red Nose Day Insource Tech Talent
Connie and Luis from the Tech Talent Team donning the red nose

See who else is getting in on the Red Nose Day fun