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ServiceNow Implementation Specialist

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IT Staffing Philadelphia- We're Hiring IT Professional- InSource

InSource is a Master Solutions ServiceNow partner, a global IT management leader, and a leader in IT staffing management. We are currently seeking a ServiceNow Implementation Specialist to provide support and services for our current and existing clients. The chosen candidate will have expertise in using the ServiceNow application as well as in installing and maintaining ServiceNow implementations. This position will provide the candidate with multiple opportunities to test their own technical skill in a fast-paced, creative, and highly demanding environment. The ServiceNow Implementation Specialist communicates directly with the client’s System Administrator and associated IT personnel and will be responsible for managing accounts for multiple clients simultaneously.

ServiceNow Implementation Specialist Duties:

  • Providing customization of client’s ServiceNow implementations, assisting with ServiceNow application integration, LDAP and workflow administration, data imports and analysis, third party integration, and developing custom scripting implementations.
  • Responding to technical and ServiceNow application configuration queries
  • Facilitating and managing application and module rollout
  • Facilitating and managing patches and other maintenance functions
  • Developing technical documents from business requirements
  • Implementing and managing new functionality on an on-going basis

This is a highly technical role that requires the selected candidate to interface with IT administrators and personnel at all levels. Additional requirements include:

  • Excellent command of the English language and technical communication
  • High-level time-management and records management abilities
  • Ability to translate complex technical documents into shipping code
  • Personal commitment to providing high levels of quality assurance
  • Positive attitude with ability and willingness to learn new skills on the job
  • Ability to work independently and with a team

Job Requirements:

To be considered for this position, candidates should possess a strong understanding of enterprise IT technologies, have a B.A. in Computer Science or equivalent experience, and have a minimum of 3 years experience with the following:

  • Common Web Technologies such as XML, AJAX, SOAP, JavaScript, REST
  • Common Web Applications, Networks, Protocols, and Frameworks
  • Common Email Protocols such as SMTP and POP3
  • A Basic Understanding of the Fundamentals of Relational Databases

Additional Experience in the following areas are preferred:

  • Experience Administering and Maintaining LDAP directories
  • Using and Implementing Single Sign-On Technology such as Digested Token and SAML
  • Integrating Web Services
  • Additional experience with the ServiceNow application, or with ServiceNow implementation is a major bonus

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