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Engagement Manager

IT Staffing Philadelphia- We're Hiring IT Professional- InSource

Engagement Manager

InSource, Inc., a Master Solutions Partner of ServiceNow, the global leader in IT Service Management (ITSM), is seeking an Engagement Manager (EM) to coordinate the execution and implementation of customer ITSM deployments.  The selected candidate will have the opportunity to put their project management skills to the test in a creative and fast paced environment.  An Engagement Manager is accountable for all facets of the project lifecycle and relationship management with the project stakeholders.  Each EM is responsible for overseeing a portfolio of projects.

Responsibilities will include:

  • Leading a matrix team of resources in the requirements gathering, design, testing, and successful deployment of ITSM solutions
  • Execute a wide range of process activities beginning with the project ramp up, requirements and design through development, test, final delivery, and production
  • Leading a team in initiating, planning, controlling, executing, and closing tasks of the project to produce the required deliverables
  • Assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of projects
  • Drive application development and implementation of creating a systems solution that satisfies the client’s business processes and requirements
  • Contributing to the overall direction of the project and strategy
  • Managing projects and deadlines in anticipation of customer needs and requirements
  • Reporting status and progress on a timely basis along with active management of project issues, risks and dependencies
  • Foreseeing potential business or technical issues within the project and addressing them before they become problems
  • Acting as a change agent on matters that affect the project; helping to identify and eliminate barriers and offering ideas to resolve problems
  • Consistently seeing through complexity and detail to get to the critical issues at hand
  • Serving as the primary resource and coordinator for other employees within the project team
  • Delivering messages, both verbally and in writing, that are clear and concise
  • Overseeing various systems projects of a complex nature
  • Interfacing with other functional areas and managing the project with decisions often impacting several functional areas
  • Provide task direction to project staff when appropriate

Skills and Requirements

  • Excellent communication
  • Impeccable time-management and record keeping
  • A strong personal commitment to quality service
  • A positive can-do attitude & willingness to learn
  • The ability to work independently and with a team
  • Bachelor’s Degree or equivalent experience + approximately 5+ years’ directly related experience in IT solution delivery experience including time as a project team lead or technical project manager
  • Proficiency in the use of a Project Management/Resource Planning applications
  • Experience working on and managing projects with direct client exposure
  • Must possess excellent written, verbal and presentation skills
  • Strong analytical skills, including the ability to grasp the “big picture”
  • Must be action oriented, capable of independently solving complex problems and able to communicate clearly and effectively to both technical and business audiences
  • Must have demonstrated success in project management
  • Knowledge of enterprise system software solutions and the integration of business process design to final solution
  • Proven ability to master and apply knowledge of application technology and strategies to support the client’s deployment and help them achieve their business goals and objectives
  • Practical knowledge of phased system developments and lifecycle
  • Ability to manage multiple complex projects
  • Ability to effectively manage medium size teams (10-20)
  • Ability to effectively communicate both verbally and in writing to all levels of management and staff
  • Ability to work successfully across organizational lines and influence outcomes