Categories Careers

Technical Consultant (ITOM/ITSM)

Posted on Categories Careers

Insource is currently looking for a strong business and technical consultant candidate experienced in IT service and operations management (ITSM / ITOM).


  • Provide advisory services to clients on improving IT service and operations management (ITSM / ITOM) with hybrid cloud topologies
  • Lead the implementation of ITSM / ITOM solutions with ServiceNow, AWS, Azure and/or Google Cloud Services
  • Support pre-sales activities, develop proposals and present to client’s management ITOM solutions
  • Collaborate with business stakeholders both internal and external to understand the business requirements and business value of ITOM and act as an advocate for ITSM, ITOM, and cloud transformations
  • Collaborate with external and internal partners to design ITOM Solutions
  • Deep understanding of ITIL processes, including Event Management, Incident Management, Problem Management, Configuration Management, Problem Management
  • Experience with Business, Application and Technical Service definition and decomposition, including Business Process Automation, Relationships and Dependencies managed in a Service Aware CMDB



  • Bachelor degree in IT, computer science or a related discipline is preferred
  • 5-8 years of experience in delivering solutions in various capacities (developer, technical lead, project manager, etc.), specific to Infrastructure Operations in an enterprise and ITSM solutions
  • Familiarity with ServiceNow Asset Discovery and Business Service Mapping, including the use of discovery patterns, probes, sensors and classifiers for purposes of Risk and Impact Analysis
  • Familiarity with the following ServiceNow capabilities: ServiceWatch, Discovery, Orchestration in Fuji and later releases
  • Leadership experience with ITSM, IT operations, IT governance, IT Service Desk
  • Understanding of the ITIL framework in particular in Incident, Problem, Change, Asset and Service Level management
  • Experience with enterprise tools and platforms, such as CA SOI, NetCool, Moogsoft, Dynatrace, Nagios, SCOM, Solar Winds, Puppet would be a plus
  • Experience with Cloud Provisioning Services – AWS, Azure, and/or Google
  • Experience with infrastructure and network architecture design, data center technologies, DB administration, server and storage set up, infrastructure software (monitoring, management, virtualization, etc.), Virtualization provisioning would be a plus
  • Experience with DevOps, Continuous Delivery, Agile SDLC would be a plus
  • VmWare and Hyper-V experience a plus


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