Internal Monthly Newsletter

Julie Hunden
PMO Director

Patrick Fedigan
Technical Lead

Miruna Sriram
Practice Lead

Ethan Lipman
Technical Lead

Bryan Adams
Technical Lead

William Scott
Technical Lead

CEO Update
Mark Lafond

InSource Team:

2021 was a terrific year for InSource.  Highlights include new logos, increased license sales, hiring across all facets of the business, more deployments, staffing business growth, product line achievements, and recognition by ServiceNow as an R15, which is the top 15 Partners in the US.  I would like to thank everyone for their contributions. The management team and I agree that our success depends upon people. We have a great team.

2022 is off to a fast start. We have hired more people in delivery, sales and solution consulting. We have raised our standards for revenue growth, additional practice and product line achievements, marketing, and continuing to solve our client’s business needs through exceptional service. You will see in 2022, additional product lines and practices will be formulated through organic and acquisition growth. We cannot be contemptuous and will continue to grow at a 30%+ clip, which is on pace with ServiceNow. As we continue to pick up the pace in 2022, there will be career opportunities for our staff, some of which have happened already, as well as an investment in training across the platform for our team. Let’s continue to work as a team, collaborate, bring ideas and solutions to management that will make us better.

I am confident that we will continue to build upon the momentum for a strong 2022. Thanks for your hard work and for making us better each day!

Patrick Fedigan

Bryan Adams

Tyler Comport

Lisa Springer

William Scott

COO Update
Mike Garber

InSource Team:

As we continue to strive to improve our operations, I am excited to announce that we have gone live with our integration between Salesforce and ServiceNow.  Great job everyone!

The goal of this integration was to capture sales data for opportunities that have made it to the SOW stage in the sales cycle. When a sales opportunity reaches the SOW stage, our customers now have an executable document that when signed, allows us to move forward with our engagement. The data that we are capturing are hours per practice team, the duration of the engagement, as well as the close date.

Capturing this data and integrating it into ServiceNow, will allow us to generate the appropriate resource plans for each practice.  This will provide us with the ability to be proactive in hiring the right person for the right team, thereby, streamlining our processes and maximizing our performance capabilities.

The leadership team has just begun to review the data and will be taking action on it immediately.

Mosaic Company
3C Logic Integration

Portal Redesign

Armstrong World Industries
Portal Redesign

Keck Medicine of USC
(University of Southern California)

The InSource Management Team is very excited to initiate a new feature within our inaugural monthly newsletter called the Employee Spotlight.  Each month one of our colleagues will be spotlighted so that the rest of the InSource community can get to know a little bit about them, especially needed since most of us are remote and travel has been absent over the last couple of years.  So here we go with our first spotlight!

Employee Spotlight
Alyson DelleDonne

Current title and time working with InSource?
I’m a Technical Consultant. I’ve been here for 18 months.

What do you do in your position?
I configure the ServiceNow ITSM and HR products during projects. I also work with our customers on the Support Services team to complete cases and help lead a couple of accounts for management and technical advisory. I am starting to lead ITSM workshops!

What is your favorite thing about InSource?
I love how helpful everyone is with questions that cross the different practices.

How did you get into IT?
I really liked a professor I had in undergrad for an intro to programming course and she encouraged me to take some more classes. She was a great role model in college and I’m grateful she saw some talent in me that I was able to start a career of.

Where do you live and what do you do for fun?
I live in Philadelphia (near Washington Square West). I’m a big reader. I love epic fantasy series like Brandon Sanderson’s stuff and Lord of the Rings. I’ve been on more of a psychology kick lately though, stuff like habits and decision-making and basic human behavior. I also really enjoy cooking! I find it very relaxing after working and something to look forward to at the end of the day. I love trying new recipes and new foods.

Any interesting hobbies?
I am an avid Sudoku puzzler. The fastest I’ve ever solved a puzzle is a little over 2 ½ minutes, which is only about a minute away from the world record, which I’ll probably never beat, but that’s okay.

Last travel destination?
The last place I traveled outside the norm was probably New York City a few weeks ago for a Marc Anthony concert at Madison Square Garden.

What would you like to do personally in the next year?
I would love to do some more traveling now that things are opening up more. I’ve already got California and Nashville on my list of places in the US but I would love any recommendations for interesting places to go and explore.