ServiceNow Solution Consultant

About Insource

InSource was founded in 2000 as a technology staffing company in Wayne, PA. The company quickly grew and became recognized as one of the leading IT recruiting and tech talent acquisition companies in the region. In 2012, InSource expanded its mission to include cloud-based technology solutions. A strong partnership was formed with ServiceNow, with whom InSource is now recognized as an Elite Services Partner, Elite Sales Partner, and Certified Training Partner. InSource has offices in Washington, D.C., Tampa, FL, and Dallas, TX allows InSource to serve clients in the Mid-Atlantic, South-East, and South US regions as well as clients across the country.

InSource’s vision is to be a leading provider of world-class cloud technology solutions that maximize our clients’ efficiency, security, and productivity. InSource delivers that vision by providing Professional Services that include implementations, advisory services, managed services, staff augmentation, and training. While the ServiceNow platform is both broad and deep, InSource has chosen to focus on the ITSM, ITOM, ITAM, ITBM, and CSM solutions with dedicated practices. Although, we do have experience and expertise across the platform.

InSource offers full medical, dental, and vision benefits, as well as an array of optional benefits, 401k matching, PTO, travel opportunities, flexible remote and onsite officing, and other perks. We want to attract and retain quality talent to become a member of the team contributing not only to InSource’s success but more importantly, our customer’s success.


Location: Remote
Travel: 25-50%
Type: Full-time
Compensation: Negotiable – Base Salary with Variable Commission

Join InSource’s ServiceNow team as a critical, technical pre-sales resource to aid in the sale of professional services as well as software licenses. As a Solution Consultant, you will support account executives and meet with customers and prospects to understand their business issues and desired outcomes. Once business drivers are determined, you will develop a solution that will achieve those goals. All pre- and post-sales InSource team members are encouraged to foster long relationships with clients, as well as the ServiceNow sales teams.


Key Solution Consulting responsibilities fall under one of five pillars:

 Sales & Account Management

  • Develop and maintain client relationships
  • Support the discovery of opportunities and qualification of leads
  • Provide high-level ServiceNow demos with minor to moderate configurations to convey value to clients (does not include elaborate POCs or POVs)
  • Lead sessions and deliver Roadmap with strategic recommendations
  • Lead scoping sessions with the properly-identified client audience
  • Develop solutions based on scoping sessions; solutions may include software implementation, advisory services, managed services, staff augmentation, or training
  • Creation of estimates (quotes) with the assistance of Practice Directors/Leads
  • Write deliverables for Proposals and Statements of Work (SOWs) with the assistance of Practice Directors/Leads
  • With the InSource Account Executive, jointly deliver Proposals and SOWs to the client, speaking to the solution in detail, and provide answers regarding deliverables or our methodology
  • Provide support for Requests for Proposal (RFPs) regarding the professional services solution, deliverables, and estimate
  • Participate in Customer Quarterly Business Reviews (QBRs) and advise on potential solutions and opportunities


  • Participate in ServiceNow partnership events
  • Deliver a presentation of a current topic at any of the local ServiceNow User Group (SNUG) sponsored by InSource
  • Meet with clients and prospects at Knowledge or other events, convey InSource’s expertise and how we can help, and capture leads for post-event follow up
  • Assist with the creation of marketing content
  • Celebrate the ServiceNow Go-Live with cake to recognize the client’s success

Service & Solution Development

  • Collaborate with Practice Directors/Leads, members of the delivery team, sales team members to provide input and assist with the development of offerings
  • Uphold solutions and strategies devised by Practice Directors/Leads that follow best practices and applies knowledge gained during InSource’s tenure delivering professional services
  • Assist with the creation of content for service offering collateral

Professional Services

  • Participate in the Sales to Delivery Transition by providing the delivery team background and context, notes, process documentation, proposal, SOW, etc. relevant to the success of the project
  • Attend Day 1 project workshops at the client site with the InSource team to ease the transition further and provide support to the client as they get to know their delivery team
  • Assist the delivery team during the Gap Analysis to determine if a requirement is in or out-of-scope, when necessary
  • Assist with deliverables and estimate for Project Change Requests (PCRs), when necessary
  • Support the delivery team with any questions they have during the course of the project lifecycle
  • Participate in the Project Close-Out meetings to review the overall project and lessons learned


  • With the InSource Account Executive, jointly develop and foster partnerships with ServiceNow sales teams (regional and product lines)
  • Maintain current ServiceNow release product training and certifications
  • Stay aware of new resources available to ServiceNow Partners and clients; help maintain a “Tool Kit” with useful collateral (i.e. whitepapers, datasheets, slide decks, links) to easily share
  • Maintain any Industry certifications previously acquired (i.e. PMP, CCNA, ITIL Expert)


Desired Skills & Experience

  • A minimum of two (2) years of pre-sales experience, required
  • Ability to demonstrate proficiency with ServiceNow ITSM plus one additional application suite (ITOM, SAM, ITBM, SecOps, GRC, CSM, HRSD), required
  • Writing deliverables for Proposals and SOW’s, required
  • Leading workshops and presentations for audiences of 20 to 100 attendees
  • Previous experience working in a technology department in an operational capacity (i.e. Business Analyst, Service Desk Manager, Application Owner, Systems Administrator)
  • Administration of an ITSM tool (i.e. ServiceNow, Remedy, CA Service Desk, HP Service Manager, Cherwell, FootPrints)
  • General understanding of programming languages (i.e. JavaScript, PowerShell, Python, CSS/HTML, SQL, C/C++)
  • General understanding of APIs, web services (i.e. REST, SOAP, XML), and other integration methods
  • Reviewing process documentation including diagrams and technical manuals, required
  • Familiar with Organizational Change Management (OCM) concepts
  • Working as a part of a team as well as independently
  • Strong communication and presentation skills
  • Creative solution design to meet the needs of clients
  • Attention to detail with respect to the big picture
  • Ability to prioritize and re-prioritize in a fast-paced work environment while performing tasks and meeting deadlines

 Education & Certifications

  • Bachelor’s Degree from an accredited educational institution, required
  • 2+ years of pre-sales experience in ServiceNow professional services, required
  • Certified ServiceNow Administrator, required
  • ServiceNow Certified Implementation Specialist (CIS), preferred
  • ITIL v3, or v4 Foundations Certification or certification from another framework (e.g. COBIT), required
  • Project Management Certification preferred (i.e. PMP, Scrum Master)

Apply Today!

Contact Joseph Ward to apply.