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August 2019

ServiceNow and DotWalk Bootstrap

August 22, 2019 @ 2:00 pm - 3:00 pm
Webinar-SM Dot Walk

Thank you for registering/attending the InSource webinar on ServiceNow ATF and DotWalk Bootstrap - Making Your ServiceNow Upgrade Easy! We hope you found the session helpful and informative as you explore ways to simplify the ServiceNow upgrade process while saving you time and money. As mentioned on the webinar, we are offering a free implementation of DotWalk “Bootstrap” which includes building your suite of Automated Test Framework (ATF) tests. This is being offered if you purchase DotWalk “Bootstrap” in the…

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April 2019

Managing IT Vendor Risk with ServiceNow

April 25, 2019 @ 2:00 pm - 3:00 pm
FREE Webinar - Managing IT Vendor Risk with ServiceNow

IT priorities are focused on daily tasks and projects, pushing vendor risk management to secondary importance and diverging from a proactive vendor assessment and selection process. IT leaders are relying on an increasing number of third-party technology vendors and outsourcing key functions to meet the rapid pace of change within IT. Risk levels can fluctuate over the course of the partnership, requiring manual process checks and/or automated solutions. A thorough risk assessment in the selection phase is your first line…

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March 2019

Rest Easy When Integrating with ServiceNow Integration Hub

March 14, 2019 @ 2:00 pm - 3:00 pm
Webinar SM ITOM Intgration

Build custom integrations with Action Designer using a REST step or a Script step. IntegrationHub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as spokes, are easy to configure and enable you to quickly add powerful actions without the need to write a script.

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February 2019

Driving Software License Compliance With ServiceNow Software Asset Management Webinar

February 14, 2019 @ 2:00 pm - 3:00 pm
Virtual Event
Driving Software License Compliance With ServiceNow Software Asset Management- ServiceNow Webinar- InSource

Thank you for attending our webinar “Driving Software License Compliance with ServiceNow Software Asset Management” by InSource.  We hope you found the session helpful and informative as you explore ways to avoid overspending on software entitlements and be compliant with software licensing policies and rules. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=LSIZBGBladc&t=2s

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December 2018

ServiceNow Strategies to Improve CMDB Data Quality

December 6, 2018 @ 2:00 pm - 3:00 pm
InSource, Inc. Webinar

Thank you for attending our webinar “ServiceNow Strategies to Improve CMDB Data Quality” by InSource.  We hope you found the session helpful and informative as you explore ways to process and tool strategies to improve CMDB Data Quality with organizational process improvements with ServiceNow CI Remediation, Audits, Compliance, and Data Certification. Provide an assessment of how best to leverage the SAM Professional Module to meet specific business needs Establish a process and tool strategy to deploy the SAM Professional Module to achieve business outcomes identified in the assessment Provide an operational…

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November 2018

How to Ensure Service Portal Adoption Webinar

November 15, 2018 @ 2:00 pm - 3:00 pm
How to Ensure Service Portal Adoption?

Thank you for attending our webinar “How to Ensure Service Portal Adoption” by InSource.  We hope you found the session helpful and informative. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=DAjBoBUpVuk&t=6s

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September 2018

Why is Customer Service All the Rage- Webinar

September 27, 2018 @ 2:00 pm - 3:00 pm
Virtual Event
Why is Customer Service All the Rage- ServiceNow CSM- InSource

Thank you for attending our webinar “Why is Customer Service All the Rage” by InSource.  We hope you found the session helpful and informative. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=E3CmeuWxIY4

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August 2018

Event + Orchestration = ITOM Value Webinar

August 29, 2018 @ 2:00 pm - 3:00 pm
ONLINE
ServiceNow ITOM Free Webinar- Event and Orchestration- InSource

onlinThank you for attending our webinar “ServiceNow Event + Orchestration = ITOM Value” by InSource.  We hope you found the session helpful and informative as you discover how to maximize your ServiceNow ITOM Investment. Whether ServiceNow is your current platform or not, join InSource to learn how Event + Orchestration will expand your ITOM value. As we mentioned during the webinar, you can view the recording and download the presentation below. https://www.youtube.com/watch?v=eX2j4H-3GR0&t=281s

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July 2018

Major Incidents v. Problems- “What’s the Big Diff.?”

July 26, 2018 @ 2:00 pm - 3:00 pm
ITSM ServiceNow Webinar- ServiceNow Partner- InSource

Thank you for attending our webinar “Major Incidents v. Problems- 'What's the Big Diff.?'” by InSource.  We hope you found the session helpful and informative as you discover how ServiceNow can help you tell the difference and allow you to take action on issues in your environment. Whether ServiceNow is your current platform or not, join InSource to learn about the new ServiceNow capabilities that will help you improve your Major Incident and Problem processes. As we mentioned during the webinar, you can view the recording and…

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ServiceNow CSM Implementation Webinar

July 18, 2018 @ 8:00 am - 5:00 pm
ServiceNow CSM- How to Improve Customer Service- InSource

Thank you for attending our webinar “ServiceNow CSM Implementation Webinar” by InSource.  We hope you found the session helpful and informative as you explore ways to improve the Customer Experience. Businesses are now focusing on strategically shifting from reacting to customer’s problems to anticipating them. Watch this exciting and enlightening session to learn how you can: Resolve issues faster by connecting front-end requests to back-end systems Pinpoint disruptions and automate remediation to proactively resolve customer issues Tailor your service experience to meet your customers’…

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