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X-WR-CALDESC:Events for InSource, Inc.
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DTSTART;TZID=America/New_York:20181115T140000
DTEND;TZID=America/New_York:20181115T150000
DTSTAMP:20261022T230725
CREATED:20181016T130522Z
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SUMMARY:How to Ensure Service Portal Adoption Webinar
DESCRIPTION:Thank you for attending our webinar “How to Ensure Service Portal Adoption” by InSource.  We hope you found the session helpful and informative. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/ensure-service-portal-adoption/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-ServiceNow-Service-Portal-Webinar-October-2018-1.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180927T140000
DTEND;TZID=America/New_York:20180927T150000
DTSTAMP:20261022T230725
CREATED:20180829T144546Z
LAST-MODIFIED:20200402T200854Z
UID:10000134-1538056800-1538060400@insourcenow.com
SUMMARY:Why is Customer Service All the Rage- Webinar
DESCRIPTION:Thank you for attending our webinar “Why is Customer Service All the Rage” by InSource.  We hope you found the session helpful and informative. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/customer-service-rage-webinar/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-customer-service-webinar-graphic.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180829T140000
DTEND;TZID=America/New_York:20180829T150000
DTSTAMP:20261022T230725
CREATED:20180726T134543Z
LAST-MODIFIED:20200421T144644Z
UID:10000132-1535551200-1535554800@insourcenow.com
SUMMARY:Event + Orchestration = ITOM Value Webinar
DESCRIPTION:onlinThank you for attending our webinar “ServiceNow Event + Orchestration = ITOM Value” by InSource.  We hope you found the session helpful and informative as you discover how to maximize your ServiceNow ITOM Investment. Whether ServiceNow is your current platform or not\, join InSource to learn how Event + Orchestration will expand your ITOM value. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/event-orchestration-itom-value-webinar/
LOCATION:ONLINE
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-ITOMinvestment.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180726T140000
DTEND;TZID=America/New_York:20180726T150000
DTSTAMP:20261022T230725
CREATED:20180530T202810Z
LAST-MODIFIED:20200402T201359Z
UID:10000129-1532613600-1532617200@insourcenow.com
SUMMARY:Major Incidents v. Problems- "What's the Big Diff.?"
DESCRIPTION:Thank you for attending our webinar “Major Incidents v. Problems- ‘What’s the Big Diff.?’” by InSource.  We hope you found the session helpful and informative as you discover how ServiceNow can help you tell the difference and allow you to take action on issues in your environment. Whether ServiceNow is your current platform or not\, join InSource to learn about the new ServiceNow capabilities that will help you improve your Major Incident and Problem processes. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below. \n \n 
URL:https://insourcenow.com/event/major-incidents-v-problems-whats-big-diff/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-IncidentVSproblem-New-Date.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180718T080000
DTEND;TZID=America/New_York:20180718T170000
DTSTAMP:20261022T230725
CREATED:20180718T171739Z
LAST-MODIFIED:20200402T201704Z
UID:10000131-1531900800-1531933200@insourcenow.com
SUMMARY:ServiceNow CSM Implementation Webinar
DESCRIPTION:Thank you for attending our webinar “ServiceNow CSM Implementation Webinar” by InSource.  We hope you found the session helpful and informative as you explore ways to improve the Customer Experience. Businesses are now focusing on strategically shifting from reacting to customer’s problems to anticipating them. \nWatch this exciting and enlightening session to learn how you can: \n\nResolve issues faster by connecting front-end requests to back-end systems\nPinpoint disruptions and automate remediation to proactively resolve customer issues\nTailor your service experience to meet your customers’ needs and increase customer satisfaction while proactively reducing case volumes and service costs.\n\nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/servicenow-csm-implementation-webinar/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/InSource-CSM-Portal-Image-1.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180530T140000
DTEND;TZID=America/New_York:20180530T150000
DTSTAMP:20261022T230725
CREATED:20180503T145855Z
LAST-MODIFIED:20200402T201913Z
UID:10000127-1527688800-1527692400@insourcenow.com
SUMMARY:Incidents vs. Request- "What's the Big Diff.?"
DESCRIPTION:Thank you for attending our webinar “Incidents vs. Request – ‘What’s the Big Diff.?’” by InSource.  We hope you found the session helpful and informative as you explore how ServiceNow can enable true ITIL Request Management. Whether ServiceNow is your current platform or not\, join InSource to learn why Requests are different from Incidents and see how ServiceNow’s powerful workflow engine can efficiently improve your request fulfillment processes. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/incidents-vs-request-whats-big-diff/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/Incidnet-Graphic.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180524T140000
DTEND;TZID=America/New_York:20180524T150000
DTSTAMP:20261022T230725
CREATED:20180605T182752Z
LAST-MODIFIED:20200402T202127Z
UID:10000130-1527170400-1527174000@insourcenow.com
SUMMARY:Enhance ITAM with Contract Management Webinar
DESCRIPTION:Thank you for attending our webinar “Enhance ITAM with Contract Management” by InSource.  We hope you found the session helpful and informative as you explore how Contract Management can be used to enrich Asset Management. Discover the ways Contract Management can support various enterprise processes leveraging the power of the ServiceNow Platform. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/enhance-itam-contract-management-today/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/zJajnfJY_400x400-e1487022214974.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180418T140000
DTEND;TZID=America/New_York:20180418T150000
DTSTAMP:20261022T230725
CREATED:20180328T213447Z
LAST-MODIFIED:20210331T111311Z
UID:10000124-1524060000-1524063600@insourcenow.com
SUMMARY:3 Ways to Improve Your Customer Satisfaction Scores Utilizing ServiceNow ITSM
DESCRIPTION:Thank you for attending our webinar “3 Ways to Improve Your Customer Satisfaction Scores Utilizing ServiceNow ITSM” by InSource.  We hope you found the session helpful and informative as you explore ways to improve the user experience which will help you to drive incremental improvement in your Customer Satisfaction. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/3-ways-improve-customer-satisfaction-scores/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Copy-of-Webinar-2.png
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