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DTSTART;TZID=America/New_York:20250611T140000
DTEND;TZID=America/New_York:20250611T150000
DTSTAMP:20260622T023420
CREATED:20250407T223319Z
LAST-MODIFIED:20250513T205956Z
UID:10000171-1749650400-1749654000@insourcenow.com
SUMMARY:Smarter IT Starts Here: Getting Started with Now Assist for Scaling Businesses
DESCRIPTION:AI is transforming how Mid-Market IT teams manage incidents\, serve users\, and deliver better outcomes across the board. Join InSource & ServiceNow experts for a 40-minute deep dive into ServiceNow’s Now Assist\, followed by a live 20-minute Q&A where your questions take center stage.
URL:https://events.teams.microsoft.com/event/6e65f394-f240-4f99-920b-04781617a673@8c994822-965f-434e-849e-adf4686acf5c
CATEGORIES:Webinars,ServiceNow,Now Assist,ITOM
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Frame-68.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240411T140000
DTEND;TZID=America/New_York:20240411T150000
DTSTAMP:20260622T023420
CREATED:20240306T205551Z
LAST-MODIFIED:20240418T124632Z
UID:10000168-1712844000-1712847600@insourcenow.com
SUMMARY:REPLAY “Ask The Expert” Webcast on April 11-Topic: What is GenAI and how does it fit in ServiceNow's Intelligent Platform?
DESCRIPTION:
URL:https://youtu.be/UiTaDnuXlwE#new_tab
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/Ask-The-Expert-Webcast-on-April-11.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240227T130000
DTEND;TZID=America/New_York:20240227T140000
DTSTAMP:20260622T023420
CREATED:20240129T173306Z
LAST-MODIFIED:20240208T135655Z
UID:10000165-1709038800-1709042400@insourcenow.com
SUMMARY:Feb 27 Webcast – Resource Management: How to better drive your workforce for agile and waterfall projects
DESCRIPTION:
URL:https://teams.microsoft.com/registration/IkiZjF-WTkOEnq30aGrPXA,dRYdoC1spU6I7dUmEwc_KA,Oajo-5xyQEKwZpGYWfeI5g,xnYDnP02fU-_7mJwTe-mkA,qC06KDQ6lUeM9B3cdt7rSA,t5juD6B7SEKA03dHoaptSQ?mode=read&tenantId=8c994822-965f-434e-849e-adf4686acf5c#new_tab
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Screenshot-2024-01-28-at-5.08.21 PM.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230712T130000
DTEND;TZID=America/New_York:20230712T134500
DTSTAMP:20260622T023420
CREATED:20230613T151337Z
LAST-MODIFIED:20230613T151337Z
UID:10000162-1689166800-1689169500@insourcenow.com
SUMMARY:Live Webcast July 12 - How Valvoline Uses ServiceNow’s Customer Service Management (CSM)
DESCRIPTION:Live Webcast July 12 at 1pm EST – How Valvoline Uses ServiceNow’s Customer Service Management (CSM) \nRegister Here
URL:https://insourcenow.com/event/live-webcast-july-12-how-valvoline-uses-servicenows-customer-service-management-csm/
LOCATION:Zoom
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/Valvoline-Webcast-for-Home-Page.pptx.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230620T130000
DTEND;TZID=America/New_York:20230620T140000
DTSTAMP:20260622T023420
CREATED:20230518T125936Z
LAST-MODIFIED:20230621T134726Z
UID:10000161-1687266000-1687269600@insourcenow.com
SUMMARY:Webcast June 20 – ShipEase\, the ServiceNow Integration Suite that is Revolutionizing the Shipment Process
DESCRIPTION:Webcast June 20 at 1pm EST – ShipEase\, the ServiceNow Integration Suite that is Revolutionizing the Shipment Process \nRegister Now \n 
URL:https://www.dropbox.com/s/36iz6w3nxhub7nh/video2598784587.mp4?dl=0#new_tab
LOCATION:Zoom
CATEGORIES:ServiceNow Training Courses,Webinars,ServiceNow
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/image001-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230510T130000
DTEND;TZID=America/New_York:20230510T140000
DTSTAMP:20260622T023420
CREATED:20230420T142953Z
LAST-MODIFIED:20230518T130035Z
UID:10000160-1683723600-1683727200@insourcenow.com
SUMMARY:Live Webcast May 10 - Improve Your Vulnerability Management With ServiceNow
DESCRIPTION:Live Webcast May 10 at 1pm EST – Improve Your Vulnerability Management With ServiceNow \nRegister Here
URL:https://insourcenow.com/event/live-webcast-may-10-improve-your-vulnerability-management-with-servicenow/
LOCATION:Zoom
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Live-Webcast-May-10-Improve-Your-Vulnerability-Management-With-ServiceNow-.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230413T130000
DTEND;TZID=America/New_York:20230413T134500
DTSTAMP:20260622T023420
CREATED:20230324T153139Z
LAST-MODIFIED:20230328T175436Z
UID:10000156-1681390800-1681393500@insourcenow.com
SUMMARY:Live Webcast April 13 - Implementing ServiceNow in higher education with University of Texas - San Antonio
DESCRIPTION:Live Webcast April 13 – Implementing ServiceNow in higher education with University of Texas – San Antonio \nRegister Today
URL:https://insourcenow.com/event/live-webcast-april-13-implementing-servicenow-in-higher-education-with-university-of-texas-san-antonio/
LOCATION:Virtual Event – Zoom (link and calendar invite to follow)
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/SPM-lunch-learn-houston.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230214T130000
DTEND;TZID=America/New_York:20230214T140000
DTSTAMP:20260622T023420
CREATED:20230110T180545Z
LAST-MODIFIED:20230116T182156Z
UID:10000084-1676379600-1676383200@insourcenow.com
SUMMARY:Webcast - Driving More Value Out Of ServiceNow
DESCRIPTION:February 14\, 2023 at 1:00pm to 2:00pm | Special Guest: Susan Reed – Space Telescope Science Institute\n\n\nAttend our webcast and find out how to address the top challenges that organizations face in identifying or achieving more value from their ServiceNow investment.\n\n\n\nRegister
URL:https://insourcenow.com/event/webcast-driving-more-value-out-of-servicenow/
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/iStock-808157682.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20221201T100000
DTEND;TZID=America/New_York:20221201T110000
DTSTAMP:20260622T023420
CREATED:20221213T153608Z
LAST-MODIFIED:20221221T170018Z
UID:10000145-1669888800-1669892400@insourcenow.com
SUMMARY:Webcast - Project Excellent with ServiceNow
DESCRIPTION:On-Demand Replay \nPasscode: 4C1^as4V
URL:https://insourcenow.com/event/webcast-project-excellent-with-servicenow/
LOCATION:Zoom
CATEGORIES:Webinars,ServiceNow
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/image002-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20201021T120000
DTEND;TZID=America/New_York:20201021T130000
DTSTAMP:20260622T023420
CREATED:20201021T160000Z
LAST-MODIFIED:20201005T131325Z
UID:10000143-1603281600-1603285200@insourcenow.com
SUMMARY:Lunch + Learn:  Expanding the Frontiers of Enterprise Service Management with InSource
DESCRIPTION:
URL:https://myemail.constantcontact.com/--Lunch---Learn--Expanding-the-Frontiers-of-Enterprise-Service-Management-with-InSource.html?soid=1111471061772&aid=YhntfFA1GUA#new_tab
LOCATION:Virtual Event – Zoom (link and calendar invite to follow)
CATEGORIES:Webinars,Lunch & Learn,ServiceNow
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/InSource-Lunch-Learn.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190822T140000
DTEND;TZID=America/New_York:20190822T150000
DTSTAMP:20260622T023420
CREATED:20190807T125034Z
LAST-MODIFIED:20191203T120409Z
UID:10000138-1566482400-1566486000@insourcenow.com
SUMMARY:ServiceNow and DotWalk Bootstrap
DESCRIPTION:Thank you for registering/attending the InSource webinar on ServiceNow ATF and DotWalk Bootstrap – Making Your ServiceNow Upgrade Easy! We hope you found the session helpful and informative as you explore ways to simplify the ServiceNow upgrade process while saving you time and money. \nAs mentioned on the webinar\, we are offering a free implementation of DotWalk “Bootstrap” which includes building your suite of Automated Test Framework (ATF) tests. This is being offered if you purchase DotWalk “Bootstrap” in the next 60 days. This free service includes: \n\nInstallation of Bootstrap (assumes ATF is already up and running)\nTest Generation\nPopulation of ServiceNow Automated Test Framework (ATF)\nConsultation of Best Practices\n\n 
URL:https://insourcenow.com/event/servicenow-and-dotwalk-bootstrap/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/Webinar-SM-DotWalk.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190425T140000
DTEND;TZID=America/New_York:20190425T150000
DTSTAMP:20260622T023420
CREATED:20190315T185823Z
LAST-MODIFIED:20191203T120453Z
UID:10000083-1556200800-1556204400@insourcenow.com
SUMMARY:Managing IT Vendor Risk with ServiceNow
DESCRIPTION:IT priorities are focused on daily tasks and projects\, pushing vendor risk management to secondary importance and diverging from a proactive vendor assessment and selection process. IT leaders are relying on an increasing number of third-party technology vendors and outsourcing key functions to meet the rapid pace of change within IT. \nRisk levels can fluctuate over the course of the partnership\, requiring manual process checks and/or automated solutions. A thorough risk assessment in the selection phase is your first line of defense. If you follow the principles of vendor risk management\, you can mitigate collateral losses following an adverse event. \n \nView as PDF
URL:https://insourcenow.com/event/managing-it-vendor-risk-with-servicenow/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Webinar-HP-VendorRisk-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190314T140000
DTEND;TZID=America/New_York:20190314T150000
DTSTAMP:20260622T023420
CREATED:20190219T141410Z
LAST-MODIFIED:20191203T120537Z
UID:10000080-1552572000-1552575600@insourcenow.com
SUMMARY:Rest Easy When Integrating with ServiceNow Integration Hub
DESCRIPTION:Build custom integrations with Action Designer using a REST step or a Script step. IntegrationHub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations\, referred to as spokes\, are easy to configure and enable you to quickly add powerful actions without the need to write a script.
URL:https://insourcenow.com/event/rest-easy-when-integrating-with-servicenow-integration-hub/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Webinar-SM-ITOM-Intgration.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20190214T140000
DTEND;TZID=America/New_York:20190214T150000
DTSTAMP:20260622T023420
CREATED:20181220T162203Z
LAST-MODIFIED:20210331T111333Z
UID:10000076-1550152800-1550156400@insourcenow.com
SUMMARY:Driving Software License Compliance With ServiceNow Software Asset Management Webinar
DESCRIPTION:Thank you for attending our webinar “Driving Software License Compliance with ServiceNow Software Asset Management” by InSource.  We hope you found the session helpful and informative as you explore ways to avoid overspending on software entitlements and be compliant with software licensing policies and rules. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/driving-software-license-compliance/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Webinar-SM-DrivingSoftware.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20181206T140000
DTEND;TZID=America/New_York:20181206T150000
DTSTAMP:20260622T023420
CREATED:20181030T160253Z
LAST-MODIFIED:20200402T195929Z
UID:10000075-1544104800-1544108400@insourcenow.com
SUMMARY:ServiceNow Strategies to Improve CMDB Data Quality
DESCRIPTION:Thank you for attending our webinar “ServiceNow Strategies to Improve CMDB Data Quality” by InSource.  We hope you found the session helpful and informative as you explore ways to process and tool strategies to improve CMDB Data Quality with organizational process improvements with ServiceNow CI Remediation\, Audits\, Compliance\, and Data Certification. \n\nProvide an assessment of how best to leverage the SAM Professional Module to meet specific business needs\nEstablish a process and tool strategy to deploy the SAM Professional Module to achieve business outcomes identified in the assessment\nProvide an operational plan on how to keep the program sustainable over time and continue to provide business value\n\nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/servicenow-strategies-to-improve-cmdb-data-quality/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/46938715_776387269376223_2328914358052061184_n.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20181115T140000
DTEND;TZID=America/New_York:20181115T150000
DTSTAMP:20260622T023420
CREATED:20181016T130522Z
LAST-MODIFIED:20200402T200634Z
UID:10000074-1542290400-1542294000@insourcenow.com
SUMMARY:How to Ensure Service Portal Adoption Webinar
DESCRIPTION:Thank you for attending our webinar “How to Ensure Service Portal Adoption” by InSource.  We hope you found the session helpful and informative. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/ensure-service-portal-adoption/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-ServiceNow-Service-Portal-Webinar-October-2018-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180927T140000
DTEND;TZID=America/New_York:20180927T150000
DTSTAMP:20260622T023420
CREATED:20180829T144546Z
LAST-MODIFIED:20200402T200854Z
UID:10000134-1538056800-1538060400@insourcenow.com
SUMMARY:Why is Customer Service All the Rage- Webinar
DESCRIPTION:Thank you for attending our webinar “Why is Customer Service All the Rage” by InSource.  We hope you found the session helpful and informative. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/customer-service-rage-webinar/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-customer-service-webinar-graphic.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180829T140000
DTEND;TZID=America/New_York:20180829T150000
DTSTAMP:20260622T023420
CREATED:20180726T134543Z
LAST-MODIFIED:20200421T144644Z
UID:10000132-1535551200-1535554800@insourcenow.com
SUMMARY:Event + Orchestration = ITOM Value Webinar
DESCRIPTION:onlinThank you for attending our webinar “ServiceNow Event + Orchestration = ITOM Value” by InSource.  We hope you found the session helpful and informative as you discover how to maximize your ServiceNow ITOM Investment. Whether ServiceNow is your current platform or not\, join InSource to learn how Event + Orchestration will expand your ITOM value. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/event-orchestration-itom-value-webinar/
LOCATION:ONLINE
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-ITOMinvestment.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180726T140000
DTEND;TZID=America/New_York:20180726T150000
DTSTAMP:20260622T023420
CREATED:20180530T202810Z
LAST-MODIFIED:20200402T201359Z
UID:10000129-1532613600-1532617200@insourcenow.com
SUMMARY:Major Incidents v. Problems- "What's the Big Diff.?"
DESCRIPTION:Thank you for attending our webinar “Major Incidents v. Problems- ‘What’s the Big Diff.?’” by InSource.  We hope you found the session helpful and informative as you discover how ServiceNow can help you tell the difference and allow you to take action on issues in your environment. Whether ServiceNow is your current platform or not\, join InSource to learn about the new ServiceNow capabilities that will help you improve your Major Incident and Problem processes. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below. \n \n 
URL:https://insourcenow.com/event/major-incidents-v-problems-whats-big-diff/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/InSource-IncidentVSproblem-New-Date.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180718T080000
DTEND;TZID=America/New_York:20180718T170000
DTSTAMP:20260622T023420
CREATED:20180718T171739Z
LAST-MODIFIED:20200402T201704Z
UID:10000131-1531900800-1531933200@insourcenow.com
SUMMARY:ServiceNow CSM Implementation Webinar
DESCRIPTION:Thank you for attending our webinar “ServiceNow CSM Implementation Webinar” by InSource.  We hope you found the session helpful and informative as you explore ways to improve the Customer Experience. Businesses are now focusing on strategically shifting from reacting to customer’s problems to anticipating them. \nWatch this exciting and enlightening session to learn how you can: \n\nResolve issues faster by connecting front-end requests to back-end systems\nPinpoint disruptions and automate remediation to proactively resolve customer issues\nTailor your service experience to meet your customers’ needs and increase customer satisfaction while proactively reducing case volumes and service costs.\n\nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/servicenow-csm-implementation-webinar/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/InSource-CSM-Portal-Image-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180530T140000
DTEND;TZID=America/New_York:20180530T150000
DTSTAMP:20260622T023420
CREATED:20180503T145855Z
LAST-MODIFIED:20200402T201913Z
UID:10000127-1527688800-1527692400@insourcenow.com
SUMMARY:Incidents vs. Request- "What's the Big Diff.?"
DESCRIPTION:Thank you for attending our webinar “Incidents vs. Request – ‘What’s the Big Diff.?’” by InSource.  We hope you found the session helpful and informative as you explore how ServiceNow can enable true ITIL Request Management. Whether ServiceNow is your current platform or not\, join InSource to learn why Requests are different from Incidents and see how ServiceNow’s powerful workflow engine can efficiently improve your request fulfillment processes. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/incidents-vs-request-whats-big-diff/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://insourcenow.com/wp-content/uploads/Incidnet-Graphic.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180524T140000
DTEND;TZID=America/New_York:20180524T150000
DTSTAMP:20260622T023420
CREATED:20180605T182752Z
LAST-MODIFIED:20200402T202127Z
UID:10000130-1527170400-1527174000@insourcenow.com
SUMMARY:Enhance ITAM with Contract Management Webinar
DESCRIPTION:Thank you for attending our webinar “Enhance ITAM with Contract Management” by InSource.  We hope you found the session helpful and informative as you explore how Contract Management can be used to enrich Asset Management. Discover the ways Contract Management can support various enterprise processes leveraging the power of the ServiceNow Platform. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/enhance-itam-contract-management-today/
LOCATION:Virtual Event
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/zJajnfJY_400x400-e1487022214974.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20180418T140000
DTEND;TZID=America/New_York:20180418T150000
DTSTAMP:20260622T023420
CREATED:20180328T213447Z
LAST-MODIFIED:20210331T111311Z
UID:10000124-1524060000-1524063600@insourcenow.com
SUMMARY:3 Ways to Improve Your Customer Satisfaction Scores Utilizing ServiceNow ITSM
DESCRIPTION:Thank you for attending our webinar “3 Ways to Improve Your Customer Satisfaction Scores Utilizing ServiceNow ITSM” by InSource.  We hope you found the session helpful and informative as you explore ways to improve the user experience which will help you to drive incremental improvement in your Customer Satisfaction. \nAs we mentioned during the webinar\, you can view the recording and download the presentation below.
URL:https://insourcenow.com/event/3-ways-improve-customer-satisfaction-scores/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://insourcenow.com/wp-content/uploads/Copy-of-Webinar-2.png
END:VEVENT
END:VCALENDAR